Serrano Apartments

The leasing manager was thoroughly welcoming when we first spoke. She explained the apartments that were available and an offer they had during the time. I was contemplating other places, one close by but that was slightly more expensive and another that was much farther that would have required me getting a car, and I was sold on this location from speaking with her. She provided the details I would need to make a decision: outstanding promos, estimated monthly utilities, fees needed, and... deadlines. When I went to to the leasing office to submit my application, they were more than willing to explain any information I was not 100% clear on and willing to work with me to provide the application fees and holding fees on the same day. They made such an impression on me that I do not doubt that I will enjoy my time here (fingers crossed). Lee mas

Aprecio lo amables y paciente q son Earnestine y Janice con tan poco tiempo! Quiana es muy dulce y me hizo sentir muy a gusto durante el proceso de solicitud

Janice and Quiana are so amazing! Earnestine is very nice and sweet! They took very good care of me and was so helpful. I am glad to be able to get the new apartment. It is so beautiful! It happened so fast!

The staff are incompetent, even after a complete change of office staff in less than 6 months time. I have been lied to by staff-members more than once. There is ALWAYS noise from the parking lot and from the many children who live here. They only turn the A/C on from May to September. It gets hot, even in the winter. The “controlled access” is a joke. People constantly prop doors. Never expect the place to be in full working order. One of the elevators, the heat/hot water, or even electricity... seem to fail on a weekly basis. The only positives I have are that they cap the utility bill and they have roomy closets. Lee mas

The staff is incredibly incompetent and pretentious and mistreat the tennants. On top of that, there is a huge mouse and cockroach problem throughout the building.

The building is also not well-maintained. For some reason, the elevators always have a mysterious liquid spilled in them or spit; the hallways smell musty and are visibly dirty/dusty; the trash rooms have trash littered everywhere and have a noxious, foul smell; and lastly, the laundromat frequently has broken units. Also if there... is any maintenance emergency, the management will not tend to it unless you contact them numerous times and will get back to you in 2 months— if you're lucky.

The only redeeming quality about this apartment is its price for being in Arlington, but there are much cheaper (and better) apartments in the same neighborhood.

Overall, if you like living in a dumpster-like apartment with an incompetent management that berates you, this is the apartment for you. If not, spend your hard-earned money at a better apartment. Lee mas