Preserve at Westfields

I’m in the top floor. I’ve had pest control come by twice only to tell me the bugs are an outside humidity problem and that I should buy a humidifier. How about you just send someone to unscrew a few light fixtures and then spray since that’s how they get through. I originally asked them to please spray the drains bc I noticed them in my bathtub. I’ve defended the concierge lady when other residents have said she does nothing. The way she treated me when the rude and condescending pest control... man came shows she cares more about the pest control guy than a resident who literally has bugs falling on them for over a month! Also I NEVER was told I had to move my furniture for a spray. I’ve lived in apts for 20 years and have never had this asked of me. He was lazy and didn’t want to fix the problem. If you live here you’re on your own.

I’d also like to mention the rude and confrontational residents who yell on their phones in the gym and who think it’s ok to leave their things in the conf rooms for hours without even being present and not reserving the room. I was intimidated and harassed by a resident over over an hour trying to study for an exam. I’m over it. Lee mas

Lived here for 6 months in 2020. The staff was completely inept and frustrating to work with. Here's a run down of my experience:

-Back stairwell was never cleaned and was only taken care of after I brought it up 3 times with the front office because I was tired of stepping over trash for three months

-Fire alarms going off at all times of the day and night
-Staff sent out angry emails at the residents because
they were tired of us asking what was happening

- When moving out I... scheduled to use the elevator and was told I didn't need an elevator key, turns out I did and it set off alarms (staff doesn't know how anything works)

- Staff didn't know their own move out policies, told me I didn't need to schedule ahead of time for a final walkthrough and when I showed up the said they were to busy to handle it, I finally talked them into doing one with me

- You can't pay your final balance on the portal because they shut off your account immediately , so you have to mail them a check if you went out of state.

- Mailed them a check and got certification it was delivered. Two months later a debt collector is calling me. I Called the Preserve and the manager told me I had no way to pay since the portal only works for current residents and they can't take payment over the phone. So I had to pay the debt collector.

- 5 months later I got an email that I hadn't paid my final statement, but not to worry because they had the check (the original one I sent). They were about to make me pay twice for my move out

Don't live here, move on and save yourself the headache
Lee mas

This place is completely unsafe and absolutely atrocious staff. Multiple filed complaints against loud obnoxious neighbors and police coming out to nothing actually being done by management here. Vandalism on cars and no actual security cameras throughout each garage level or within the hallways which is negligent of this community property and literally proves they could careless about your safety here. Bugs in apartments. Cheap low grade appliances. Dogs peeing in the hallways and entry ways.... People not picking up after their dogs. Management is threatening in their outreaches to the residents. Worst experience yet. Lee mas

This community does not have cameras on each garage level or throughout the community which is highly irresponsible and negligent of them. Residents safety is not a concern here. Multiple complaints filed to management for car vandalism and that they should have cameras for safety and they do not heed or take accountability AT ALL. Truly the worst run property management I have seen. Do not waste your money here. All that glitters is not gold.

Okay so I moved here about 6 months ago and it was fine. The management is okay, a little rude and intimidating. But recently there has been an ingestion of millipedes!!! EVERYWHERE in my room, in the kitchen, bathroom, hallways, gym, EVERYWHERE! Management has done nothing about this matter and it’s simply gross. Don’t let the nice interior fool you — I can’t wait to move out!