Shenandoah Crossing

1. Charges more than they offer
2. Management is slow and unhelpful you have to figure out things by yourself
3. The car wash station is almost never working
4. Overcrowded and henceforth you never have parking that you PAID for which is 14 dollars per month.
5. Charge for trash service even when there is no TRASH PICKUP
6. Management complains about breezeway being occupied??? Like what?
7. Will always try to take your money in hidden fees on top of your base rent
8. First half of the... lease the experience is okay but once they got too overcrowded the experience went downhill

*only Melissa is helpful
Lee mas

Only Melissa is very friendly, helpful and efficient (that is one star for). However the moving-out experience was terrible, they charged me $280 for painting and $100 for general cleaning. When I requested the invoice and picture of before-and-after, they only sent me the painting invoice which turned out $250. They are not honest. After charging another ~$200 for the water/sewer/trash, I have to pay another ~$50 without getting any deposit back. Can you believe that water/sewer/trash fee is... $200 for two months ($100 per month)? Living in single home won't have that expensive utility fee. Besides, there is no grace period for the rent at all, if you pay at 00:01 am on the 2nd day of the month, you have to pay $75 late fee. And their manger Tara never replied your emails. I would like any potential resident to hesitate before you sign the lease. Lee mas

I recently visited this property and was shocked by the attitude of the person guiding us. This person completely ignored my girlfriend and would act like he could not understand what she was saying, so I would have to speak on her behalf. The entire time he refused to look at her. A day later, I received an email asking for a review and offering to enter me in a competition for a gift card. I completed this review and stated what I stated here, but in more detail. A day later I receive an email... from the individual demanding to know why I gave a bad review when he had the impression I enjoyed the tour. Excuse me, but 1 this is unprofessional, someone from HR should be contacting me. 2, what happened to survey anonymity??? The person I review should have no right to know what I rated them and should certainly not be contacting me in regards to my rating. Long story short, if you go and do fill the survey, know your privacy is not respected. Lee mas

My family and I were recently relocated by my employer to the US. I found the place on this website and scheduled a visit with Melissa. From the moment I walked in the leasing office their attention was awesome. Every one of them were kind and willing to listen and answer all of my questions and needs. As a foreigner, with 2 young kids you can imagine I had plenty. In the end, we loved the apartment and they made the entire process easy and painless. So far I have to say I love the place, the... apartment, the location, and specially the schools in the area. My family and I couldn't be happier. Lee mas