Munson Hill Apartamentos

Mice and Roaches are all over the place poorly managed building takes over a week for simple maintenance rent very expensive and going up $150 every year

I moved into Munson Hill Towers Apartments the day before VA went into lockdown in 2020; I hope to stay here forever! Since the beginning, the concierge staff have all been welcoming, kind, and helpful. The property management team has been responsive and efficient. Any time I have submitted a maintenance request, the issue has been resolved within a matter of days - the team that accepts requests over the phone is also incredibly helpful and efficient! My apartment space is generous, full of... light, and thoughtfully updated. My friends are all jealous of my space, and love coming to visit. The amenities include a swimming pool, green space with playground/grills/picnic tables/benches, a gym, package concierge, and secure door entry. The cleaning staff is incredible and the shared spaces are immaculate (just today the entrances were power washed!). I sincerely hope to live here for as long as possible - I couldn't be happier with my choice to live at Munson Hill Towers Apartments! Lee mas

Bad customer service from the property management, mice frequently in the building, roaches...

If you have any other options, I strongly advise you move elsewhere. Munson Hill has been the most unpleasant experience for my husband and I. The area is great and the apartment units are beautiful, but management has made staying here in the long term next to impossible. On my second night here, my vehicle was towed away from an unmarked “handicap parking spot” that had no vertical sign and no paint markings on the ground. My husband’s parked car was hit a few days later and significantly... damaged, but there is no footage available for his insurance. The temporary unit that we were supposed to be in for about 3 weeks turned into 4 weeks, then 5, and then 7. But we would only find out after repeated inquiries that would go ignored the first, second, and sometimes third time. This meant that we would take time off work, pay to rent moving equipment, just to find out on THE DAY OF’ that the move was in fact, postponed. We have made decisions based on the available units and dates listed on their website, just to be told that is is inaccurate and what we need will not be available. Every conversation with management when they finally respond ends in disappointment. We are currently in quarantine due to Covid-19 and had had to live in a smaller unit than we wanted, with most of our things still in boxes, and our furniture still wrapped up for almost 8 weeks (With no option to leave our apartment). It got so unbearable that we decided to forfeit the unit we wanted because we needed to unpack and get comfortable. Better communication from management would have saved us so much time, money, and stress. I am disappointed because we were hoping to settle in one place for the next 3-4 years at least and I really loved the design of the apartments, but management has given us no choice but to ride out the lease - we are already looking for somewhere else in the area. Lee mas

Some of the complaints have been over the top here. Management is doing work to remediate issues and people complain about construction. Seems silly. Also, Sara in the office as the Leasing Manager is incredibly awesome and helpful and if she were in charge of everything I would give this place five stars! Alas, she is not, Kenny is. Every interaction I have had with Kenny has been extremely argumentative and he constantly threatens myself and other residents with lease violations for trivial... things like having a towel on our balcony or other extremely minor actions. He does this to both myself and other residents, and I am sure that most if not all of the complaints about staff on here are about him specifically. Conversely, I am sure that the posts saying the staff here is awesome are about Sara specifically. Because she is and we all think she is and we all wish she rather than Kenny were in charge. If Akelius corporate is reading this, I would strongly urge them to take appropriate staffing action, put Sara in charge here, and get rid of Kenny because that is what would make this property the best it can possibly be. Lee mas