4/8/25
Verified Renter
The location and layout of Townes at Herndon are solid, and until recently I appreciated the relatively quiet, well-maintained setting.
However, my overall living experience has been overshadowed by the forced rollout of invasive smart home devices that collect data and introduce new surveillance and access systems—without tenant consent.
The community is now installing these devices in every unit and intends to charge residents $35/month for them on renewal, even though the original lease... made no mention of this change. Units also lack privacy deadbolts, meaning management already has full access at any time.
As someone who works in cybersecurity, I find this deeply concerning. I value my privacy and autonomy in my home—and this rollout has taken both away. I hope the company reconsiders the long-term consequences of prioritizing vendor partnerships over resident trust.
Reseña de Apartments.com
