Atrium Lofts at Cold Storage

The all inclusive rent is a plus but you have to deal with the following: stolen packages, auto theft, safety issues, slow maintenance requests, and terrible communication from management. You also won’t get your full deposit back and they won’t tell you why.

I’ve lived here for 2 years. During that time I haven’t had too many issues with my apartment. When I’ve inputted a ticket to have something fixed they have been responsive. I will say there were a couple of time where it took awhile to respond to the maintenance ticket. I’ve had good interactions with the people in the leasing office. They put together social activities for the community. They send out emails if anything needs to be communicated to residents. I hear my neighbors... sometimes but not that often. My biggest gripe has nothing to do with Cold Storage and everything to do with some issues in the neighborhood. More so the trash. It’s gross. Otherwise this is a good place to live for what pay and what’s included with rent. Lee mas

every time there is an issue the management will pretend to be busy, lie about responding, ignore your calls, etc

don't bother

Noise is a huge issue here. First, there is zero insulation and the windows are thin so you hear everything, especially the obnoxious folks blasting music from their cars virtually every single day. Second, the fire alarms used to go off every week (sometimes multiple times in a week), forcing people to leave their homes for a false alarm that is entirely too loud (imagine if you had kids or pets). Lastly, if you are on a bottom level, again you will hear everything from your neighbors because... there is no barrier between apartments. The lease consultants are pretty good. They seem to try their best to accommodate and resolve issues in a respectful way. However, they don't seem to have much power and often have to take up issues with their management. And let me tell you, management here does not care one bit. Have a complaint? They will interrupt you as you are explaining the issue. Have a disputed charge? Doesn't matter, pay them first and MAYBE they will do something about it (hint: they won't). Some amenities are pretty good such as the pool. However, if you have been paying attention to this review, you'll probably guess that even that has its issues. The pool wasn't even open for weeks after the intended opening date. This was probably because management is incompetent and unsympathetic to any issues or complaints. For how much you have to pay to stay here, you would think standard maintenance is part of your rent (hint: it's not and they will nickle and dime you). Find another place to stay because chief, this ain't it. Lee mas

I lived here for 3 years and loved the apartment. The all inclusivity and the location are great. The management is decently responsive, as far as leasing offices go. Having a restaurant in the building was terrible; they have loud events during week nights that kept me up late (and I was on the 4th floor). I complained multiple times, and after the first few complaints the office started ignoring me. I cleaned my side of the apartment and the main area (I don’t think my roommate cleaned... anything) and they made sure to charge the amount of our deposit almost exactly despite areas that were obviously cleaned to the best of my ability, so unless you can clean like a professional, do not expect your deposit back. Lee mas