Copper Mill

If you came here to leave a bad review check the laws regarding landlord obligations. VA legal aid dot org has good information about it. You can go to your county court and terminate your lease or put your rent money into escrow with the court. Countless emails and messages will get nothing done.
The staff is completely incompetent and unprofessional. Maintenance requests will be completely ignored. Routine maintenance is never done. The staff fails to keep the grounds clean. Stay away from any... and all Pegasus Residential managed properties.
Lee mas

so I haven't lived here I've just communicated with them a couple of times. the first time was to ask them a question and I didn't get an answer they took my information and when they got back to me over email they did so without giving me an answer.

The second time I came over here and they couldn't show me any apartment. they were like Monday? and I'm like no I have to be back in Indiana so their solution was to show me a video they have on the website. this listing says that they have washer... dryer/hookups but you're not actually allowed to use them; their devices only.

I don't think I want to know what level of nonsense that I would go through I actually lived here. Lee mas

Bugs and they don’t care to fix the bug issue, loud neighbors !!!! Water issues !! Ac issues X bad communication, I would give this place 0 stars if I could

I am a current resident, and my experience has been TERRIBLE. Here's 20 reasons you should never EVER move here.

1. When touring the model, there were several light fixtures and fans throughout the apartment. We were told the same would be in ours, they were not. There is no ceiling light in the bedroom.
2. The curtains are cheap and terrible. Break extremely easily.
3. When we moved in during the winter, the heat was broken. WE HAD NO HEAT WHEN WE MOVED IN. FOR WEEKS.
4. When we moved in, our... washer looked like it was from 1980. We were told modern appliances. It broke. They replaced it. That one broke too and ruined our clothes. Maintenance staff is extremely nice though.
5. There is a cockroach problem, we complained about it for months before it was fixed.
6. Smells from other peoples bathrooms/kitchens will waft into your apartment. No matter what you do to fix it, you won't be able to. Management will make bare minimum efforts to fix it as well. Smell is so bad that you cannot go into your own bathroom sometimes,
7. Pretty sure there could be a mouse problem.
8. The area around the mailboxes is always filled with trash. Theres also nowhere for you to send out mail.
9. While living here there has been a SWAT raid and a street brawl. Zero word from management about that.
10. There are not nearly enough dumpsters, on the weekend they overflow with trash and the area around them is filled with broken glass.
11. Zero recycling areas.
12. Leafblowers come weekly around 8am, but they simply blow the leafs onto our patio.
13. Theres just a whole bunch of nasty dark brown stains on our ceiling?????
14. This place accumulates dust so fast, I have never seen anything like it in my life.
15. If you are over 6 feet tall you will constantly hit your head on their hanging light.
16. Extreme lack of outlets, but theres an ethernet port in the kitchen for whatever reason.
17. Closet hangers are not durable.
18. Insulation in apartment is TERRIBLE.
19. The few light fixtures we do have are extremely outdated. Straight out of 1970.
20. Walls/doors are not thick, can hear the footsteps of people walking outside our apartment at all hours. Lee mas

I have lived in a lot of apartments and Copper Mill is the best. The staff is always willing to help with any issues. The grounds are always neat and tidy. I have only had a couple of maintenance issues, and they were taken care of very quickly. Management is available any time there is a problem. I would tell anyone this is a great place to live.