Crystal Lakes Apartments

My experience has been bad since before I even moved in. My move in date was scheduled for a Friday. I didn’t even receive my welcome letter until the day before (even tho I had been asking for it for days) so I had to scramble to turn on utilities which they require before you move in. Also my bathroom tub was supposed to be cleaned and re-glazed. Of course there was an issue with that right before I moved in so they either had to push my move in date to 3 days later (costing me money for... hotels which they never offered to reimburse) OR they said they can wait on reglazing the tub. All of this should have been done before you say the apartment is available on the website.

Come to move in. Lights don’t work, garbage disposal doesn’t work. The back patio was trashed, full of bottles and leaves. No one bothered to clean. My biggest issue is a leaking tub. It has been leaking since the day I moved in. I’ve called and put in two work orders. I moved in Friday it is now Tuesday and the tub is still leaking. No sense of urgency. Nobody has came to fix it. The response I got was “management will schedule a time to talk with you”. Which is ridiculous! I don’t need to talk to management it’s a water leak I need you to come and fix it! There’s no way you didn’t notice this leak before I moved in if you did a walk thru right before I moved in. It has been leaking since the same day I arrived!
Also there is no parking for your guests. I talked to the office in person and they stated there’s nothing they can do. I would avoid moving here if you don’t have to. I was in a desperate situation so had to move last minute. Lee mas

I wish i could give them negative star, I have Yet to receive my security deposit! Called to get information reguarding contact information they never forward the information. I called about my deposit for a month and all they could tell me it was processed. They tell me something different every time I call asking about it. I DONT RECOMMEND THIS APARTMENT COMPLEX please find some other place. I have been waiting for my deposit over 60 days today I went to the apartment inquiring about my... deposit, TODAY THEY HAD INFORMATION ABOUT MY REFUND THEY claimed it was sent on May 8 WHICH I NEVER RECEIVED. They gave me a corporate number that is just an answering machine. They have the nerve to want to deduct administrative fees for what they do not communicate with you and they never return phone calls. I repeat do not Apply here they are rude and just want to take your money. I should not feel like the only way I am going to get my money is to take them to court. I paid $482.90 and yet they was only trying to refund $300 this place is a rip off. I wish I would have read the reviews before I applied. Lee mas

Terrible service, they say one thing when you go to apply and then they come out with another when you have already paid, the manager of the place is a not very nice person! They do not comply with the established time to give answers, really irresponsible

Aplique para una fecha de disponibilidad para después decirmen que ya no está disponible qué hay disponibilidad para dos meses después que mala esperiencia cuando uno va aplicar les importa es que uno apliquen y ya después te salen con cuentos y no dan solusion si no devolver el dinero menos lo de la aplicación cuando la culpa es de ellos como tal por qué no son claros al momento de uno ir y aplicar qué irresponsabilidad no recomiendo esta mala experiencia donde perdí prácticamente 100 dólares

Excellent place to live as a family, in the office they are very responsible and efficient, they make the whole process quite fast, they are very helpful and friendly (Evelyn, Stephanie and Duff) we are very pleased with their service, delivery on time and everything very nice in the apartment

Thank you for your excellent service.

best regards