Tuckahoe Creek Apartments

This is truly a real and inviting community. The office is efficient and friendly. They really know how to help us residents. Maintenance is second to none. A few minutes setting up a request in the Resident app is all it takes. You are kept updated about your request. Maintenance are fast and know how to solve the problem.
Summers at the pool are the definition of “staycation”. It is safe, fun and a real community. If you haven’t already, you will get to know your neighbors at the pool.
There... are plenty of on site activities…tennis, volleyball, a dog park and grills and a fire pit.
The office has lots of activities for children around the holidays.
If you are looking for a new home, look no further than Tuckahoe Creek Apartments. Lee mas

I recently had a frustrating experience with the apartment representative when I called to inquire about my lease. The rep Shinelle was dismissive and seemed uninterested in helping me. When I asked for clarification on a couple of points, they became defensive and started arguing instead of providing clear answers.

To make matters worse, they abruptly hung up on me mid-sentence. It felt unprofessional and disrespectful. I understand that everyone has bad days, but customer service should... always be a priority, especially when dealing with potential and current residents.

Overall, I was left feeling undervalued and frustrated. I hope management addresses this issue, as it can significantly impact the overall experience of living here. Lee mas

I had a frustrating experience with Shinnell from Tuckahoe Creek. When I called to ask about my lease, she became argumentative and cut me off multiple times. The conversation ended with her hanging up on me. It’s clear that customer service is not a priority here. I will definitely be taking my business elsewhere.

That is the worst management I have ever seen. Maintenance couldn't fix simple blinds right the first time. The newly installed stove almost caught fire. They billed me for renters' insurance, trying hard to get extra money from the resident when I already had one. Hopefully, I will not renew my lease with them

Appliances: outdated. Common areas: not maintained. Water and mold problems all over the property. Persistent pest problems ie: roaches, slugs, and crickets. The office staff is mostly non responsive to concerns and often times rude when they do respond. They do not give ample warning before entering apartments. Repairs are not done on the time tables provided. Vacant apartments are left unsecured with doors completely wide open, without any kind of screen protection with the lights left on all... night long, allowing pests and animals to enter the unit. Multiple cars have been broken into on the property, with zero concern from management. Save your money. Lee mas