Pembroke Lake Apartments

The current property namagement company Nexus by far the worst since I have lived in these apartments
They are not a local company so if you have an issue that isn't getting addressed at manager level it's very difficult to get ahold of someone. The office phone you are unable to leave a message so once again its very difficult to get any issue/ maintence request addressed. The plumbing is causing constant leaks. We 2 had 1 in a month span. Causing serious water damage to the carpet... that was barley addressed. Emergency after hours calls are not always addressed. On a Saturday our AC went out and it took 4 days for it to be looked at. When asked as to why the delay Krisyal said its based on the temperature outside. While my internal temperature reaching 87 degrees. We were unable to get any circulation due to our screen porch door being gone and not yet replaced. I would strongly recommend looking elsewhere. The location Is not worth the headache. Lee mas

I would not recommend this apartment. From the beginning, we have had serious maintenance issues that have never been properly addressed. The air conditioning unit leaks water inside the apartment, and now the apartment is also flooding from rain. Despite reporting these problems, management has not provided a permanent solution, leaving us to deal with water damage and the constant stress of living in an unsafe and unhealthy environment.

If you are considering renting here, be aware that the... building has major water intrusion problems and poor management response.
Lee mas

The property is very poorly managed. The office is closed randomly during normal business hours and you cannot leave a voicemail as the box is full. The maintenance teams turnover is extremely high to the point where maintenance request sit for months with no resolution. AC being off during the summer months should be a priority but, it is not. The provide a 6,000 BTU portable AC, which is good for up to 250 sq feet, which is severely lacking.

WE'VE BEEN HERE 6 YEARS AND WE'RE VERY HAPPY, THERE ARE A COUPLE OF MAINTENANCE ISSUES THAT NEED TO BE FIXED, THE NEIGHBORS ARE WONDERFUL, WE MADE A LOT OF FRIENDS, THE NEW OFFICE STAFF ARE THE BEST, THIS PLACE EVER HAD, ONLY COMPLAINING ABOUT THE THINGS THAT NEED REPAIRED A LITTLE QUICKER, WE ARE RENEWING OUR LEASE

Lots of water bugs, silverfish, and roaches. I see one every day and they are HUGE!! The apartment they show you at first is really nice but your actual apartment is outdated, rust in the bathtub, leaky faucets, cracked and dirty baseboards, rotted doorways. The bathroom was outdated and the sink painted over which started to peel. Outdated kitchen, flimsy fake wood floors, rotted dirty cracked plaster behind the toilets and on the walls. Rusted bathroom mirror 'vanity'. The 'Boiler room' is... FULL OF DUST!! Outside of your door the entrance has cracked cement and cobwebs around your door. Ants GALORE coming into our window so much that we would have to swat them off of us. And my son's room didn't have a screen in his window so he would get HUGE flies in his room. My neighbor smokes weed so guess who had to smell it?! My family and I. We moved here needing a bigger place to stay but the previous place we were in is much better. These apartments have the potential to be so much more but they need to be updated and cleaned up. I'd rather downgrade for a cleaner more updated home without bugs and shoddy renovations. Only move here if you are desperate. Lee mas