Pembroke Lake Apartments

The property is very poorly managed. The office is closed randomly during normal business hours and you cannot leave a voicemail as the box is full. The maintenance teams turnover is extremely high to the point where maintenance request sit for months with no resolution. AC being off during the summer months should be a priority but, it is not. The provide a 6,000 BTU portable AC, which is good for up to 250 sq feet, which is severely lacking.

WE'VE BEEN HERE 6 YEARS AND WE'RE VERY HAPPY, THERE ARE A COUPLE OF MAINTENANCE ISSUES THAT NEED TO BE FIXED, THE NEIGHBORS ARE WONDERFUL, WE MADE A LOT OF FRIENDS, THE NEW OFFICE STAFF ARE THE BEST, THIS PLACE EVER HAD, ONLY COMPLAINING ABOUT THE THINGS THAT NEED REPAIRED A LITTLE QUICKER, WE ARE RENEWING OUR LEASE

Lots of water bugs, silverfish, and roaches. I see one every day and they are HUGE!! The apartment they show you at first is really nice but your actual apartment is outdated, rust in the bathtub, leaky faucets, cracked and dirty baseboards, rotted doorways. The bathroom was outdated and the sink painted over which started to peel. Outdated kitchen, flimsy fake wood floors, rotted dirty cracked plaster behind the toilets and on the walls. Rusted bathroom mirror 'vanity'. The 'Boiler room' is... FULL OF DUST!! Outside of your door the entrance has cracked cement and cobwebs around your door. Ants GALORE coming into our window so much that we would have to swat them off of us. And my son's room didn't have a screen in his window so he would get HUGE flies in his room. My neighbor smokes weed so guess who had to smell it?! My family and I. We moved here needing a bigger place to stay but the previous place we were in is much better. These apartments have the potential to be so much more but they need to be updated and cleaned up. I'd rather downgrade for a cleaner more updated home without bugs and shoddy renovations. Only move here if you are desperate. Read More

First I want to say is the staff is great. They do what they can to best accommodate you. As far as the building it self and how it has been maintained is horrible. The show room looked great but when I was brought to my apartment I wasn't impressed. With a little time there were bugs everywhere, lots of spiders. The carpet was gross. I had leaks everywhere. Plumbing wasn't great. From drips to leaks from walls when it stormed. Rotting wood at the base of door trim. I had light fixtures that... would just fall out of no where (from kitchen to hallway). My neighbors were indoor smokers, so me, my kids all my furniture smelled like ash trays. At the end of my lease they wanted to increase my rent $50 more. The water bill was spilt between the unit even thou I was never home due to the smell of cigarette smoke. I did like the washer and drier. The neighbor hood is all right and most people are pretty friendly. Kids do leave a lot of trash out when out playing. Someone kept breaking the lights out side. Read More

The only reason i gave 2 starts is the location of the apartment.
-high rate of payment.
-hiding chargers. (See pictures)
-Old rusty apartment. (See pictures)
-having issues with air conditioning and toilets even when they said they fixed.