River Oaks Apartamentos

We were told that we would get a video of the apartment prior to lease signing… instead was a push to get lease signed. Drove from out of state to be on time for agreed appointment time… got to office, office had a sign be back at 2:50. Returned at 2:55 for another sign that said be back at 3:10. Returned at 3:10 staff was in the office, but sign was still on door and door was locked. Got keys, had to find place on our own. No one even went with us to show us exactly where the place was. We... never been here before. Absolutely no one smiles, there’s just a huge lack of professionalism. People say they will do things, and no one does what that say. It’s not just in one area, it’s contagious, seriously! I wish I could show pics of the stove, with what is being paid in rent, there’s no reason for a stove to look like this at move-in. Who would have thought we would have an appliance that looks like this, not to mention the refrigerator, missing shelves, shelves that don’t fit ( too small). Lee mas

leaving shortly and will miss this place! i’ve lived here for two years and have always had the best experience. communication and maintenance are 10/10.

I worked with Ana, and her customer service was amazing. I was in a situation where I had to move on a very short notice and she made this transition quick, and easy.

Trash situation (people not following the rules) seems to be the only issue; also maintaining the stairs clean. Otherwise, this is a pretty decent community to live in

The office staff is very professional, maintenance service is good, also a clean environment, the landscape maintenance is professional, and clean.