Park Metro Apartamentos

Thank you for your updated review. We sincerely apologize for the inconvenience that this outage has caused. We understand that the elevator outage is troublesome for our residents and it is important to note that the elevator is kept in compliance... year-round. Repairs and replacements are not always preventable. We have taken all steps to ensure preventative maintenance is completed year-round. This outage is due to a severe weather issue that affected several buildings in the Bellevue area, according to our elevator company. When these unfortunate situations arise, we do not have control over the necessary processes. Repairs and replacements take time to complete, but they are done to keep the elevator compliant and safe for all residents and guests.

We understand the inconvenience this may cause for everyone in the building, and we are actively exploring all available avenues to expedite this process. We have urged the elevator company to prioritize our repairs and explore any means possible to shorten the downtime beyond the initial estimate. We are committed to ensuring that the elevator is back up and running as soon as possible for the convenience and comfort of all residents.

We recognize that clear communication is key in addressing resident concerns. To ensure transparency and keep residents informed, we have and will continue to provide regular updates on the progress of elevator repairs and other maintenance projects. Additionally, we encourage residents to reach out to us with any further concerns or questions they may have. Your feedback is invaluable in helping us improve our services and enhance the living experience for everyone in the community.

Your Management Team
Park Metro Apartments Lee mas

Hi User, and thank you for sharing this feedback. First and foremost, please accept our sincerest apologies for falling short on our promise to provide a great living experience. We hear you and we ask for another chance to make things right. In... that spirit we ask you to contact us at your earliest convenience so that we can better understand the situation and work together to find an equitable solution. Thank you again and we hope to hear from you soon.

Your Community Team Lee mas

Hello and thank you for your review. We are disappointed to see we have missed the mark with your experience at our community. We understand it can be frustrating and inconvenient when elevator issues arise, however please know our team works... diligently to ensure these are resolved as quickly as possible and strive to prevent these issues whenever possible with ongoing preventative maintenance and inspections. Please don't hesitate to reach out to us at the office if there is anything we can do to turn your experience at our community around. Lee mas

Thank you for your review. I am sorry to hear that your residency was not up to standards we set out to provide to and for our residents. Please feel free to reach out to parkmetroMGR@cushwake.com if you would like to discuss any details.

- Park... Metro Management Lee mas