17/7/25
Verified Renter
Poor maintenance and zero communication After living in this complex for a year and a half, I have placed several work orders for different issues with lack luster results. Most requests that are sent in are marked as complete by the maintenance staff without completing the work or notifying the member. When confronting the leasing office they state that it’s a separate department and aren’t aware of work requests status. The elevators and doors constantly break trapping people in or locking... people out.
The building is advertised as luxury apartments but, with none of the benefits. This build offers thousands of square feet for retail owners and none have set up shop. The retail spaces have designated parking for their customers but, since there’s no retail the building has responded with charging personnel to use the spaces. Even with decreased street parking for non paying tenants, due to recent construction.
The only thing this building has going for it is having nice deep sinks and a nice pet policy.
Reseña de Apartments.com
Administrador de la propiedad en Riverfront Everett respondió a esta revisión
Hi Renee!
Thank you for sharing your feedback. We understand how submitting a service request and feeling that it was not resolved to your satisfaction can be concerning. Please be assured that we have addressed these concerns with our maintenance... team and are working to improve communication and service quality.
Regarding parking, we recognize that the recent implementation of parking lot monitoring represents a significant change, particularly for long-term residents. As our community has grown, it became increasingly challenging for our onsite team to effectively manage parking. To ensure fair and efficient use of the parking facilities for all residents, we engaged a third-party service to assist with monitoring.
We also want to assure you that our parking fees and policies are consistent with those of comparable communities in the Everett, WA area. Should you have further questions or wish to discuss your concerns in more detail, we invite you to visit the leasing office.
Thank you for being part of our community.
Sincerely,
