Terrace Station Apartments

This was a wonderful place to live but the new management company has made the transition a complete nightmare. I have spent hours fixing information and receiving naggy emails or texts. Nothing transferred correctly and they are challenging my valid renters insurance. They will probably raise rent significantly as well. I am seriously considering moving at the end of my lease. I hope this gets better. It is a lovely place to live. I would suggest waiting at least a year to see if the new... management company continues to be this bad. Lee mas

Bad cover up of burn marks on plank vinyl flooring, about 15 nickel sized. I didn't notice in the natural lighting, but after I rented it and turned on the lights became noticeable.

I had a great experience when touring the community and during my move in. My apartment was clean and beautiful at move in. I had a few small repairs but the maintenance team came right away to take care of it like it never happened at all. Everyone I've encountered has been friendly and helpful. I'm glad I decided to live her and would recommend to my friends.

Moved into the West Bldg in 2021 and I still live here.

Overall, this place is a 4/5-star building, as it's a newer community. It's usually pretty clean (8.5/10). It's relatively quiet (I lived in NYC for six years, so this is a library compared to that). I read the other reviews, and while I agree with some things, I don't agree with everything. Here are a few things they could improve:

Staff: As far as the office staff goes, there's been turnover since I moved in. The initial people that... worked here were amazing. Super friendly, helpful, and always available. But the current staff, while they are nice, I find that they aren't always around to help. Seems like they leave the office without notice to the residents. They had an all staff meeting a month back and closed all day. No email went out about it. I only knew when I went to get my mail and saw signs on their door. Other times when they aren’t there, I assume they’re giving tours, but who knows.

Parking: It's $100/month to park in the garage. If you have an electric vehicle, spaces with charging stations are $150/month. If you have a second car, it's an additional $75/month. All of these prices may have increased since I moved in, but I still pay $100/m. Yes, it's pricey, but I like being in the garage. There is parking all around the building. The West building is adjacent to a bank, so there's plenty of parking. The bank has signs that you'll be towed if you park overnight. BUT...that's not true as there’s been a totaled (yes, completely totaled) car in the lot and it’s been there for two years! It’s quite weird. Anyway, I assume many residents with second cars park in the lot (or other spaces surrounding the building). Lee mas

Staff is unprofessional and not helpful. Even with an appointment they keep you waiting while they chat with each other and they ask you what you are there for after they make you wait for 20 mins past your appointment time.
Too much freeway noise, you can close your windows and it just becomes sealed and stuffy, almost suffocating after a while. Sadly my neighbors are moving out due to the same complaint.
You can call the front office multiple times for assistance but you get voicemails and no... one will call you back.
Parking is horrible.
Expensive for absolutely no reason. There are other apartments that are much better. Lee mas