Encore Apartamentos

Listen, I've enjoyed living here, I love my apartment, but I’m frustrated with how the staff, particularly maintenance, treat residents. It's unprofessional, childish, and weirdly aggressive.

On multiple occasions, they’ve left a box of trash outside my door—the great majority of it not even mine, but other residents’ trash stuffed into a box I placed in the trash room—without any communication about why. This has forced me to gather it up and return it to the trash room. Not a single time this... has happened has any person from the office ever emailed, called, texted, or left a notice on my door to explain why they were doing this, so I truly didn't understand what was going on.

And then, last week, they took my package out of what is allegedly supposed to be a "secure" package room and wrote a nasty and really unprofessional note in permanent marker on it (which was NOT trash, but an empty box that was sent to me by Fedex so I could send back my computer monitor to a previous employer, which I needed to do at the end of the term) because they assumed it was trash because it felt empty. I didn’t raise the issue at the time because I didn’t want to escalate things and my anxiety was high, so I broke the box down as I’ve done in every apartment I’ve lived in, and as I did before green leaf took over, by taking off all the tape, and left it in the trash room. Despite that, they continued to leave the box outside my door without any explanation, which felt incredibly passive-aggressive.

Mind you....this was my property that was taken without permission and willfully damaged and yet they're the ones with an attitude?? Like, y'all know I could have filed a report on you, right?

Anyway, I thought our last conversation, where I reached out to the front office over phone about this, ended on a positive note, but this happened again just this morning. Again, they never communicated their expectations and in fact never even sent the follow up email they said they were going to send (twice they told me and twice they didn't follow through), so how am I supposed to know what they want if they don't tell me. I am not a mind reader, and I don’t appreciate being expected to be one or being treated poorly when there’s a misunderstanding or miscommunication that THEY caused. I really do enjoy living here, but this has really soured my experience. Lee mas

I am very disappointed with this community and do not recommend it for living. I lived there for 14 months and I can say with confidence that this is the worst thing that happened to me. Everything was fine for the first 12 months, but when the owner changed, everything became bad. Moreover, there is no air conditioning in the apartments and it is impossible to live in the summer! You have to sleep with the window open, but the noise from cars and the constant sound of ambulance or police sirens... does not let you sleep. That last, the theft of parcels has become more frequent, there is a constant smell of marijuana in the common corridor, dirty and very unfriendly staff. I wouldn't put a single star if there was such an option! Lee mas