Highlands at Aero Park Apartments & Townho...

Hi Philip,
Thank you for taking the time to share your feedback. We recognize that the construction taking place may cause inconveniences to our residents from time-to-time and we sincerely apologize for the additional mud in the driveway due to the... wet weather conditions. Our construction team follows all municipal guidelines and place cleanliness of the job site and noise control as a top priority.

Regarding your amenity concerns, we are not aware of any amenities that were or are currently unavailable or broken. Our Maintenance Team does routine checks of these spaces and if there are any areas that require additional attention, we encourage you to reach out directly to our Resident Services Office so that we can address the issue immediately.

We take your concerns seriously and we are sorry to hear that you’re not completely satisfied with your experience. Our Community Leader left you a voicemail on 4/25 and after not hearing back from you, our Regional Vice President of Operations sent a follow-up email on 5/12 inviting you to contact us to schedule a convenient time to discuss your concerns and work towards a solution. As of 5/21, we have not heard back from you but would appreciate the opportunity to discuss these items and make things better.

Thank you again for your feedback—we hope to hear from you soon. Lee mas

We are so appreciative of your review and you taking the time to share it with us. Our goal is to supply customers with the highest quality experiences. We hope you have a great day!

Thank you for your review. We appreciate you and your business.

Thanks for being a part of the family! We can’t wait to share your positive feedback with the rest of the team. We hope to continue to provide you with a quality experience.

Thanks for sharing your experience with us — we are glad it was a positive one!