3/12/26
Please Don't Apply Here!!!!
I applied for an apartment at Soleste Miami in early December and paid the required deposit and application fees. Unfortunately, my application was not approved. I was told at that time that my deposit would be refunded by check within two weeks.
It has now been three months, and I still have not received my refund.
Since December, I have repeatedly contacted the leasing office by phone and email. Each time I call, I am told that the manager is in a meeting or unavailable. I have also sent... multiple follow-up emails that have gone completely unanswered. The last communication I received from the property was in mid-January stating that my check would arrive within two weeks, which never happened.
At this point, the lack of communication and accountability is extremely concerning. No one should have to chase down their own money for months after being told a refund would be issued.
If you plan to apply here, be aware that if there are any issues with deposits or refunds, you may have to spend months trying to get a response.
I hope management addresses this situation and resolves it promptly.
Review from Apartments.com
Property Manager at Soleste NoMi Beach responded to this review
Thank you for sharing your experience. We sincerely apologize for the delay and frustration you’ve encountered regarding the refund of your deposit and the lack of timely communication from our team.
We understand how concerning it must be to wait... several months for a refund after being told it would be processed within two weeks. This is not the experience we want for anyone who interacts with our community. Your feedback regarding the difficulty reaching the leasing office and the unanswered emails is also taken very seriously.
Please know that we would like the opportunity to look into this matter immediately and ensure that your refund is properly processed. If you could contact us directly at InfoSolesteNomi@relatedgroup.com and include your full name and the date of your application, we will personally review the status of your refund and provide you with a clear update as soon as possible.
We appreciate you bringing this to our attention and apologize again for the inconvenience. Our goal is to resolve this situation promptly and improve our communication moving forward.
Karina
Community Manager
