The Reserve at Ashley Lake

I moved in March 2025, the process was quick and easy. While living there I noticed the window and door screens were all ripped, torn, and out of balance with the windows and doors. I started to receive requests to renew my lease and decided it would be a good time to request to have the screens fixed or replaced. The lady in the office to the left of the main desk said it would not be that week, and I said let’s just make it by end of March. She opened a maintenance ticket. Nothing was done but… a ticket was opened Jan 3, It has since been removed from ticket history. I called and spoke to same lady back a month or two ago and was told parts were on order, since January? It is now July still not done. I have text messages back and forth from Maintenance dept asking for pictures of the screens and they were sent back for proof the tickets were opened and now gone.

Mid-May my drawer on the stove fell off its track and it was stuck open. I opened a ticket to fix it, 5/20 it was closed without being worked on. Opened another ticket 6/12 and again closed without it being repaired. Both are marked “work completed” and not fixed.

June 20 noticed leak in master bath, put ticket in. A maintenance tech reviewed 6/26. Stated needed to be replaced. 7/6 now still not done.

I am sure all repairs needed would have been under $1000. But now you will need to find a whole new tenant to replace me because I am not renewing my lease.

I also agree with other poster/review, the property is a disaster with trash everywhere, dogs poop on walkways not picked up, trash overflowing, dog poop cans are left broken, trash often left for days to weeks, furniture and appliances left on walkways for days to weeks, and pool bathrooms a complete disaster. In my opinion management is incredibly incompetent.

The lighting in the 800 building parking lot does not turn on until very late at night and stays on into later morning-afternoon

I can’t get out fast enough. Read More