10/8/25
Poor management
Living here has been the worst rental experience I've ever had period..
Property management is clueless and careless. My move in was delayed by 5 days, and they tried to charge me for the 5 days that they requested. Upon moving in multiple items in my unit were broken and a washer and dryer was missing. After multiple visits to the office and threatening to withhold rent, they installed a washer and dryer that did not fit the laundry room, damaging the floors and walls in the process. Upon... inspection the exhaust vent was completely disconnected as the machine was too big, the door had to be removed in order to fit the laundry unit. The thermostat was broken for a month and kept blowing cold non-stop. Keys for the mailbox were "missing".name never provided upon moving in. After a month they finally changed the lock.
I should have a $1000 concession under my lease agreement for the month of October. I've paid my balance minus the concession well in advance, and now they are charging me a late feel.
This place is a disgrace and the person running it needs to be replaced immediately.
Review from Apartments.com
Property Manager at The Reserve at Ashley Lake responded to this review
Hi, We’re very sorry to hear about your negative experience and apologize for the challenges you faced during your time at The Reserve at Ashley Lake. We take feedback like yours seriously and would like the opportunity to discuss your concerns and... see how we can improve. Please feel free to email us at ashleylake@brookfieldproperties.com or schedule an appointment to speak with our team directly. Thank you.
The Reserve at Ashley Lake Team













