The Oaks at Southlake Commons

When we first moved in, everything was great! The property is well maintained and the apartments themselves are nice. The management used to be amazing and then things took a drastic turn. They will gauge you for every dollar possible. Lightbulb changings, fines for putting your trash out too early, and lockout fees. As we were ending our lease, we asked multiple times from multiple employees about where to leave our keys since we had a 5 AM flight to move across the country. We were told to… leave our keys on the counter and email when we did this. Later we found out that since it was 5 days before our lease was over, that it was considered terminating our lease early. No one ever said anything about this especially since we had already paid the month in full. If we knew we would have just waited to send our email on the actual day of our lease ending. We seriously thought we were doing them a favor by giving them access a few days before. Instead we had to pay the early termination fee even though the month had been completely paid. The lady on the phone was extremely rude and stated that it's in our lease. Which we no longer have access to since they terminated our account. We can no longer look at our lease or anything regarding our deposit.

The clean facade is not worth living here and having to pay outrageous fees later. Traffic around the area is awful and it takes forever to exit since there is only one way onto the main road. Please save yourself the hassle and live anywhere else.

I can't say this enough but please do not be fooled by the initial interactions with staff, the location, and the exterior of the apartments. Read More

I put a work order in on Saturday because there was standing gross water in my kitchen sink, also preventing me from running my dishwasher full of dirty dishes or washing them in the sink. I received an email stating I would be contacted shortly by a member of the staff. I was not contacted. I called the office the next day and was told by the young lady she would make certain maintenance came by to take care of it. Still no one. Monday morning at almost 10am, TWO DAYS AFTER THE WORK ORDER WAS… SUBMITTED and I was told lies twice by the staff, someone finally came by to fix it, by this point the pipes under the sink were leaking and my apartment was starting the smell. Started paying $150 for a garage and got the first week I had it, it would be open on its own all the time so I couldn’t even use it for storage. But you bet I didn’t get a refund for that week. All their resident activities are at the same evening time slot, on the same few days of the week every month, meaning all but a handful of residents can’t even participate, yet when asked about it they say “they rotate.”
If I could rate NO STARS I would. Worst maintenance staff at any apartment I’ve lived in here in Orlando and I’ve lived in 3 different recently built ones. Worst management and customer service EVER. Office staff has no clue what’s going on or how to do their jobs. I ONLY live here because of the location, the complex itself is incompetently run. Read More

3 stars because the facilities/apartments themselves are very nice and because the maintenance team was attentive and friendly (when they were given the message that something needed to be fixed). We lived at this complex for two years. The only reason why we stayed the second year was because it was inconvenient to move. We had issues with the management team before we even moved in. They changed the move in date on us twice with little notice. They said it was because of issues with the… previous tenant. Because of that, I asked to see the apartment before signing the lease because I was worried they'd done some damage. I was fought hard on that but I insisted. If you live here and you need important paperwork, don't expect the management to actually send it or provide it willingly. Our first year, the leasing manager REFUSED to give us a copy of our lease. Her excuse was that they were trying to be "green" so everything was electronic. But there was no electronic lease provided either. It took several weeks of persistence on my end for her to send it to us. At the end of our first year, we were given less than 60 days notice (60 days is how far out you are supposed to let them know if you'll be moving out) about an increase in rent and a change in charges for water and sewage. The notice we were given was riddled with spelling errors and it was not clear exactly what would be changing. By then it was too late for us to not renew our lease anyway. We gave significantly more than 60 days notice when we were coming to the end of our second lease. We signed the appropriate paperwork for our intent to move out. No one sent us a copy of that paperwork. No one notified us when we got to the last month that there was a different way we would need to pay rent. All of these issues are on top of the fact that the management does not respond to emails or messages promptly, they do not pass on maintenance requests, and they are very hostile when you bring up any issue with them. Not once did I come in aggressively on any of the above issues, but each time I was met with passive aggression, dismissal, and gas lighting by the staff who tried to make it seem like I was being unreasonable for asking for basic paperwork. Read More

Living here for 6 months now really starts to show the poor build quality and lack of care that the staff has for their tenants. Cannot wait to leave this place. It looks like a beautiful resort on the outside, but it has to be one of the worst places I've lived in.