Integra River Run

I have been waiting to write this review until my lease ended with Integra, hoping my experience would improve. Unfortunately, it has not.

While I'm genuinely glad to see that others have had positive experiences, that has not been my experience personally. My biggest disappointment has been the consistent lack of communication from the leasing office.

My family and I have been forced into a month-to-month lease , increasing rent $400, due to a complete failure of communication from the office… since March. After multiple messages and phone calls attempting to renew our lease, every attempt went unanswered. We were left without any meaningful updates or direction despite repeated efforts to contact the office.

This unfortunately mirrors my experience throughout my tenancy. When I needed a roof leak addressed, when my dryer stopped working, and when my dishwasher would not drain, I was met with the same pattern. I would leave calls and voicemails and typically wait three to five days before receiving any response or update. While the maintenance issues were eventually addressed, the lack of timely communication made otherwise manageable situations unnecessarily frustrating.

I understand that property management offices can be busy, and I don't expect immediate responses to every inquiry. However, tenants should not have to repeatedly call, leave multiple voicemails, or go days without acknowledgment—especially when the matter involves something as significant as a lease renewal.

The property itself has many positive qualities, which makes this even more disappointing. Better communication and responsiveness from the office would have made a tremendous difference in our overall experience. I hope this feedback is taken seriously so future residents receive the level of communication they deserve. Read More

I recently had the opportunity to visit this community, and the customer service was excellent from start to finish. The team was welcoming and professional.

The managers ate rude, floors and walls paper thin. Do yourself a favor and find another place

At the end of 2022, to renew, rent prices increased by almost $300 per month. We pay an additional $25 trash fee for valet trash every month, as well. It has specific rules and fines that are NEVER enforced. If your neighbors are nasty, believe that you will be greeted with filth in the hallways everyday all day long. It's disgusting. Of course this leads to bugs, as well. The security gate is almost always broken and is left open most of the time. This is supposed to be a smoke-free community.… This is also a rule that is NEVER enforced. The smell of marijuana is terrible. In the mornings. In the evenings. It travels heavily through the vents. I've been sick several times because of it. Allergies + terrible weed mixtures combined with smoke can have adverse effects. The people in the office are fake and robotic. They show no compassion at all. They forget that residents are human and this is their home for now. This is the place if you are someone who does not follow the rules and wants to be able to do whatever you want with little to no regard to your neighbors.

The prices and fees here are ridiculous for the area and for what you get. Read More