11/10/25
ROACHE EVERYWHERE
I moved in June, I have been living in conditions that no person should have to tolerate. From day one, the unit was infested with roaches. This didn’t appear later –this is how they delivered the apartment to us. We sent videos, photos, and reports from the very first day. Despite several basic fumigations, nothing changed. We still see roaches in the kitchen, shower, bathroom, carpet, and even on the bed. I work in the food industry, so living with an infestation like this is not just... disgusting/ it is unsanitary and extremely risky
The communication with the administration is terrible. Nobody from the office ever answers. They don’t notify if they’re coming, they don’t notify if they’re not coming, they don’t answer emails, they don’t return calls, they don’t confirm schedules, and they never let us know what is going on. We always have to chase them to find out why they didn’t show up. The lack of responsibility and organization is unbelievable.
We have been waiting for more than a month for the special “flush” treatment, which is supposedly the only one that can eliminate the infestation. To prepare for it, we were told to pack absolutely EVERYTHING in boxes: food, dishes, entire cabinets, clothes, utensils, pots — literally everything. We have been living among boxes for over a month, unable to cook or live normally. Even though we did everything they asked, the dates were rescheduled again and again without notice and without explanation.
One of the worst moments was during one of those reschedulings: they were supposedly coming at a time when we couldn’t be in the unit for several hours. I had to sleep in the car, literally, to avoid being inside the apartment during the treatment. And what happened? Yhey didn’t come. They didn’t notify us. They didn’t call. They didn’t message. Nothing.
Later they told us it was “rescheduled,” and even tried to imply that we had canceled it/ which is completely false. It is a total lack of respect for the residents.
The reality is that living here has become impossible: Surrounded by cockroaches/ Living out of boxes/ No communication/ No hygiene/ No ability to cook/ No ability to rest/ No ability to have visitors/ No clear answers
And the worst part: it is undignified and UNSANITARY for anyone to have to live the way we are living in completely improper and unpleasant conditions. This affects my health, my rest, my emotional stability, my hygiene, and my job. No one should have to go through this.
Review from Apartments.com
Property Manager at Citi Lakes responded to this review
Thank you for taking the time to share your experience. We’re truly sorry to hear about the challenges you’ve faced. This is not the level of service we aim to provide, and we understand how frustrating this must be. We’d like the opportunity to work... with you directly to address your concerns. Please contact us at citilakes@pacapts.com so we can assist you as quickly as possible at a time that works best for you. We hope to hear from you soon!
