6/5/25
DO NOT RECOMMEND - look elsewhere
The management is completely incompetent, rude, and fake. They do not care about you or any problems that you may have and have no compassion or remorse for how their mismanagement negatively impacts you.
Maintenance wants to do the absolute bare minimum to solve maintenance concerns and will cut corners whenever they can. When I moved into my unit, there were large holes in two of the interior doors with lazy patchwork done. It took maintenance a month to swap out my doors for those from a... vacant unit. My AC also was out for over a month and a half in the summer because it took 5 work orders for maintenance to finally figure out the true issue. Meanwhile, at the exact same time, the elevator was down in my building for 3 weeks. I also had emergency maintenance done in my apartment without anyone notifying me. I came home one day to a large chunk of my closet wall missing with a piece of cardboard covering the hole. No call, no text, no email – NOTHING from management. I literally thought I had an intruder at first. Management kept claiming they did call & email me, but I never received ANYTHING and they refused to take accountability for their misstep.
The fitness center used to be 24 hours but no longer is, and the pool used to be accessible into the evening hours but no longer is – both due to vandalism, reckless resident behavior, and parties repeatedly being thrown in common areas without permission. The community itself has become very unsafe because the residents they allow to live there steal, vandalize, and litter. And instead of pinpointing and dealing with the bad apples, they punish the whole community by cutting hours to amenities and taking away perks.
There is a HUGE parking problem, and their solution was to take 33 parking spots that used to be for residents and mark them for visitor use only. If you come home after 11pm, DO NOT expect to find parking. If this happens, management says your ONLY options are to call the towing company that they contract with and wait HOURS in the middle of the night for them to come and POSSIBLY tow a car, or pay for a visitor parking permit online (even though you’re a resident) so you can park in a visitor spot (if one is available), as visitors must PAY to park in the community now – per vehicle, per day. There is ZERO guarantee you can park on the premises, and they will have your car towed and offer no assistance if it happens.
Review from Apartments.com
Property Manager at Solaya responded to this review
We are so sorry that you had this experience while at Solaya. We understand that there are some parking restrictions that may make things more difficult when hosting visitors or parking onsite. We would be happy to review the guidelines with you to... ensure there is no confusion. The last thing we want is to tow any of our valued residents, or their family and friends. We would also like to address your maintenance concerns. While you were living onsite, the last maintenance items reported in your home were in February, with no additional requests after that. We apologize if something was missed on our end. Please know that, like your previous requests, we respond to each work order within 24 hours. We are happy to review any remaining concerns you may have, even if you have already moved out. Please feel free to reach out to our office.
