The Cornerstone Apartments

I recently completed a year-long lease at this apartment, and my overall experience was far from satisfactory.

Throughout the 12 months, the service provided was consistently subpar. Communication with the management was challenging, and the responsiveness to maintenance requests was slow, if not entirely absent.

The major letdown, however, occurred at the end of the lease. Despite leaving the apartment in a pristine condition, we were surprised to find attempts to charge us additional fees… for alleged damages. The apartment was thoroughly cleaned, and it's disheartening to see a disregard for honesty in handling the security deposit, which was supposed to be refundable.

I believe in transparency and fair business practices, and unfortunately, my experience with this apartment complex fell short of those expectations. Read More

I had a decent experience from the start but quickly things deteriorated. A month after moving in the office went radio silent whenever I had an issue, wouldn't pick up the phone, and wouldn't answer any emails.

I eventually just gave up trying to contact them for anything because they clearly did not care. Fast forward to hurricane Ian, the complex refused to do any work to prepare the property for the hurricane. Trees were left un-trimmed, gutters were left filled, no sandbags or boards for… windows were provided, and the pond was at a very high level. During the storm, my apartment suffered several leaks surrounding my window and door. The leaks were so bad to the point if I tried to sleep I woke up to a huge pool of water encroaching on my bed. I reported the leak immediately, their maintenance team said the leak was no big deal and it would take a day or two to fix.

Later that week after the storm, the leak was deemed so bad they had to take out my entire wall, which when removed unveiled support beams covered in mold. I showed this mold to the property manager Kim, she agreed it looked like mold but said my unit was still livable. Keep in mind I have permanent lung damage from a previous COVID infection, and this mold exposure was already making me sick. Kim requested I get a doctor's note to prove this, and I did. The complex still refused to refund me for the month of October even though I could not live in my unit. Then the complex proceeded to offer me a unit that also had mold and damage from the hurricane, and the second unit they offered me they just refused to process the paperwork for.

So they gave me no choice but to end my lease and seek legal action for my October rent.

Do not move here it will be the biggest mistake of your life. Read More

CORNERSTONE STAFF IS VERY FRIENDLY AND PROFESSIONAL.

The staff here at Cornerstone do an excellent job responding to our service requests. I would like to thank Charlie for responding to our most recent request. He is always very friendly & provides excellent service. Thank you!