3/13/26
Too Expensive for the Quality and Amenities
The rent price is very expensive compared to other better places in the area. The amenities are reasonable, but the only leisure option is the outdoor pool—there is no other outdoor space besides that. The chairs and tables in the leisure areas are often dirty and dusty.
The gym is small and poorly equipped. There are also noisy dogs, and the management team does not seem to make much effort to resolve this issue. When using the pool, you will likely notice the smell of marijuana.
The... maintenance staff is attentive, but the front desk staff can sometimes be rude and unfriendly when we need help resolving something.
The air conditioner/thermostat is very noisy and blows air directly at you, which is very uncomfortable. On very hot days, it can take days to properly regulate the temperature inside the apartment.
Review from Apartments.com
Property Manager at The Ivy Residences at Health Village Apartment Homes responded to this review
Thank you for taking the time to provide your feedback. We genuinely value all resident input as it helps us continuously improve.
We’re sorry to hear that your experience with us has not met your expectations. We always strive to provide quality... living spaces and amenities to our residents. We believe that we currently offer competitive pricing in the market, and we’re committed to maintaining a high standard of service.
Regarding your concerns about the amenities, we’re happy to inform you that our gym equipment was recently repaired and replaced to ensure it meets our residents' needs. We also take pride in the cleanliness of our outdoor areas, and we clean the pool and chairs daily. That said, we will take additional steps to ensure the chairs and tables remain in pristine condition.
As for the noise issue from the dogs, please contact the office so we can notify the owner of the dog.
We truly appreciate your feedback about our front desk staff and will remind our team to maintain the level of customer service our residents deserve. Your comfort is our priority, and we will work to improve in this area.
Lastly, we apologize for the discomfort with your air conditioning system. We’re happy to send maintenance to inspect and resolve any issues you’ve mentioned. Please submit a service request or stop by so we can send someone immediately.
We’re grateful for the opportunity to serve you, and we hope to improve your experience moving forward. Please don’t hesitate to reach out directly if you’d like to discuss any of these matters further.
Best regards,
