The Rialto

From move in to maintenance, this place is top notch. The office staff are wonderful and the maintenance team is the best around. We had an issue with our air conditioning, and Luis arranged to have it fixed in less than 24 hours. That’s customer service at its finest. Thank you, Rialto team for giving us a wonderful place to live where we feel so well taken care of.

I was about to not post this until after spending hours of cleaning upon move out the complex had the audacity to still withhold money from my security deposit for cleaning, when there was nothing outside the realm of unusual wear and tear. Not sure how the complex manages to call itself luxury. Everything is constantly broken and many incidents of crime in the building. The complex sent out a notice to everyone that kids were breaking into apartments and they provided no follow ups. I’ve had... packages stolen multiple times and the property manager acted like it’s a normal thing with no desire to escalate. Despite all these issues they actively choose not to have cameras throughout the building. Just to get on I4 alone can take 10 minutes. There was a time where me and my girlfriend were locked inside our apartment and maintenance had to break down the door. The mechanical lock in our door broke not too long after we moved in, and since there is no physical key, the porches are screened in, and the unit is elevated there was no way out. There were multiple fire alarms weeks beforehand so it became a concern if something were to happen. On top of all this our apartment flooded 6 times due to a drainage issue with the water line on the washing machine. It would flood without us even using it. Each time I reached out to management but I never received contact from them. I don’t think the property manager actually walks through the property to see what needs to be fixed or maintained. Workers came to paint the buildings and when they were finished there was trash everywhere. No quality control or review happens with these big projects. I would not have lived here if it weren’t for a 2 month special they were offering. All of this occurred within one year with no lease renewal. Read More

This place is a hot mess. Don’t get me wrong, the staff are nice but it’s definitely overpriced. The elevators haven’t worked for over 3 months, and although it’s a nice area, the complex is not safe. Hot mess, hot mess, hot mess…. Run. But at least there’s no bugs, so they get one star.

There are older people who live here, also older pets. Poor Dakota. That have to use the stairs every day. Yet they won't own up to it as an emergency and get another elevator company. Parking garage gates another issue. Should get a reduction in rent rather than raise it

This is an amazing community set in the perfect spot. I have been here two years and I love it here. The staff is fun, professional, and easy to talk to. The amenities are great. This is the top community in Orlando!