Aspire at Gateway

While I love my apartment, and the amenities, this place needs better management. The front office hardly picks up the phone, it may be getting better now but is still awful.

Anytime you complain about another tenant who is noisy or took your reserved parking spot, they don't take your complaints seriously.

Maintenance can take up to a week for routine requests! Lately, the grounds have lots of trash and aren't kept.

There are not enough speed bumps throughout the property. People are always… speeding like it's nascar.

It's a decent place to live, not bad, but management needs to be diligent about complaints. People live here, it's not a restaurant! Read More

On my move-in date(today), I discovered that roaches had already moved in. I moved in at 5pm and moved out at 8pm when I found 7 roaches within that time period. 2 dead and five live roaches and it wasn’t the big ones. I called maintenance and Jessie the manager called me saying that she was sorry. That she would contact pest control on Monday to schedule them to come out. It’s Saturday. I asked if they could come now. She said no, that they aren’t open on the weekend. So, I asked if she was… going to have them come ASAP on Monday. She said no, that she would call to have them scheduled to come out the following week. I asked if I could be moved to a different apartment. She said no other apartments are available and that was my apartment which was a lie because other apartments are available on their website. I drove 13 hours to walk into a roach infested apartment and she did not care. My kid is devastated because she was so excited to move to Florida and now I’m gonna have to pay my movers to move my stuff right back. I’m gonna have to paid double including a hotel room for tonight. What a lot of wasted time, money, due to their lack of consideration. Additionally, the carpet was stained which they stated would be cleaned the Monday after I moved in and the tubs would be redone the Tuesday after I moved in. Why this was not done before my move in date? I do not know. I would stay away unless you want to live with roaches, in particular apartment #M202. I have pictures and video. Read More

I wish there were negative ratings for how disgusting this place is. Six weeks ago, I lived here for about 45 minutes. As soon as I walked through the door after signing the lease, I was stepping on dead roaches . The roach infestation was absolutely disgusting.. alive, dead, coming out of the walls, inside the dishwasher and refrigerator. I only wish I could post video clips here. The apartment was back on the market within a day and leased again in less than a week. Those poor people.

I worked with Carri over the phone to lease site-unseen, as I was moving in from out-of-state. She was timely and helpful with the whole process, making sure that everything was completed with no surprises on arrival. I had a few questions about the specific unit which Carri personally checked out and confirmed. When I moved in, I received a warm welcome and further assistance to get myself situated in a new area. The apartment itself was in great condition with a fresh cleaning. I've lived… in 30 apartment/condos in 7 states and 8 countries. All of them have minor issues with the unit or tenants at some point or another. This has started off well and I trust Carri and the team will be there, if needed. Read More