PIERPOINT

I’ve just signed another lease and have added more months with each new lease since June 2015. My experience is obviously different from the 1-star reviewers, and I want to emphasize how quick, effective, and reliable the property’s maintenance staff are. Yes, I’ve needed their service - for problems small and larger. Always the response was near immediate, and the problems were solved. Other staff are also friendly and efficient. Along with the live oaks and location, I’m home.

Best Office staff, Maintenance, Amenities and Units. I love Pierpoint and also, it’s always clean.

Previously to living in pierpoint I had lived in an apartment complex in which I was the apartment manager over. That being said, I know full well how things should run and how issues should be handle. My roommate and I chose pierpoint originally because it looks great and it's walking distance from palmer were I attend school. When I moved in I realized how deceiving this was. Amoung a huge amount if issues, my closet was actually leaking leaving puddles on the ground and ruining things. I… reported it immediately and a week and a half went by before anyone even came to look at it. Their "solution" was to tear up the corner of my carpet and put an industrial sized fan in my closet on full blast and leave it there. Two weeks pasted and the fan just sat there running. I came home with the fan gone and my carpet and paneling still complete ripped up, nails and all. The final straw was when I walked in and had a RAT, not a mouse, run across me. I immediately told the office and I was told it would be taken care of. I had class the rest of the day so it was kind of whatever. They had 7 hours to take care of it and I assumed it would be. We came back, and they rat was still there. Originally we were told maintence went in a put a trap (a mouse trap; not for rats) was put down. Then, the supposed "pest control" came and the mans name changed three times each time with something new they did. Nothing was done and animal control told us rats are too dangerous for us to stay there and we needed to relocate. SIX DAYS, pass and nothing was done and we couldn't live in the apartment. The rat chewed through shirts, blankets, food containers, chargers/cords etc. not to mention we had to throw all our food out. We demanded a break of lease which we finally got. We were never prorated for days we couldn't live in it, residents were never informed of the rat even though legally they should have been, never reimbursed for damage. Nothing. The response was "Well, you know we didn't put it there". They also said "unlivable conditions" was subjective" and they didn't believe this counted (although my guess is the CEO and manager of Gold Oller aren't living with a rat and if they've ever had one they probably had a professional remove it). I am appalled with this company's lack of response and common sense. Their "welcome home" motto is a complete joke. This was not the case a Pierpoint. I know it's a great location but in less you like living with rodents, I'd look elsewhere. Read More

If there was a way to put "zero" stars- I would. Pierpoint has many problems I could list, however I will touch on the most important. Inefficiency to comply with standard health codes.
Could you imagine living in an unsafe living environment, black mold growing inside your apartment and water literally leaking into buckets for OVER a month and after multiple emails, telephone calls and verbal requests getting nothing done to help your current situation.?.
They are below the standard of what… apartment living should consist of. Their maintenance program, obviously, is invisible.
It saddens me to see companies run this way and for people to have to live way. Read More