7/20/26
Very bad front office people and high utility bill
This has been one of the worst apartment experiences I’ve ever had. The management is incredibly disorganized and does not seem to care about residents once the lease is signed. Getting a response to maintenance requests or general concerns is frustrating, and communication from the office is inconsistent and unprofessional.
The front office staff have been unhelpful and dismissive whenever I have raised concerns. Instead of trying to resolve issues, it often feels like they avoid taking... responsibility or providing clear answers. Customer service is seriously lacking.
The utility bills are another huge problem. They are consistently much higher than expected, and there is very little transparency about how the charges are calculated. Paying such high utility costs every month without proper explanations is unacceptable.
The pest problem is also unacceptable. There are roaches, and it makes living here very uncomfortable. No one should have to deal with that after paying rent every month.
Overall, this property is poorly managed, the customer service is disappointing, the utility costs are unreasonable, and the pest issues make the apartments unpleasant to live in.
Review from Apartments.com
Property Manager at ReNew Tallahassee responded to this review
We sincerely apologize that your experience at ReNew Tallahassee has been so disappointing. It is clear that we have fallen short of providing you with the comfortable and responsive living environment you deserve, and we are truly sorry for the... frustration and inconvenience this has caused. We understand your deep dissatisfaction with the management's organization, the communication, and the responsiveness to your concerns, as well as the significant issues you've faced with utility billing and pest concerns. Please reach out to us directly at renewtallahassee@trinity-pm.com so we can discuss your experience in more detail and work towards making this right.
