5/31/25
Verified Renter
Beautiful property however, there is a lot of things needing to be fixed in the unit that I have expressed from day one of moving in! I sent emails and spoke with management and it’s going on 3 weeks with still no maintenance personnel in sight! Very disappointing because my family and I a unable to truly enjoy our new home with so many broken things in our unit for example our huge patio door blinds aren’t able to shut so anyone can just look straight through my unit at nights, a burner on my... stove doesn’t work, the fridge is missing shelves, and the laundry list continues. Beautiful property lack of promise holding to fix issues residents find.
Review from Apartments.com
Property Manager at Sanctuary at Highland Oaks responded to this review
We truly regret that your experience has not met your expectations. We strive to ensure all our residents feel comfortable in their homes and we regret that this has not been your experience. We encourage you to reach out to us directly at... 813-246-4211 or sanctuarymgr@willowbridgepc.com so we can address your concerns promptly.
Sincerely,
The Sanctuary at Highland Oaks Management Team