The Preserve at Westchase

With an infestation of roaches, the tenant is blamed for roaches in spite of the fact that tenants keep their apartments very clean.

ABSOLUTELY HORRIBLE! DO YOURSELF A FAVOR AND NEVER MOVE IN!! A couple weeks ago, I was asked by the manager, Maggie, to write a review after breaking my lease early due to issues. Due to the fact that this was the new management and they were not at fault for all the issues, I provided an honest but hopeful review. But, after a horrible experience trying to break my lease with the NEW management, I can say with confidence, THEY ARE WORSE THAN THE PREVIOUS MANAGEMENT!! Gates still don’t work,… trash everywhere, lack of communication, and lack of response time. They lost our signed legal documents so when I asked for a copy, they of course could not provide it. After begging for it, they finally admitted they lost it and then continued to drag out the issue. I still don’t have the legal document!!! RIDICULOUS!! I am so done with the Preserve at Westchase and urge you don’t put yourself in the same situation. Read More

If I could give it zero, I would. They told me they had a special of $99 for admin and application regardless of how many tenants would be applying, no conditions. But that I had to pay the whole $375 when applying and they would refund me the $276 after submitting the payment. Turns out we got denied due to one of us having a 608 credit score while the other has 710. Mind you we make 10k a month combined. That's fine. I tried to call several times to find a solution or get the $276 refunded and… after being constantly ignored, I finally got an email saying I could reapply, bit no details ask to how. I called and called until I finally got through to someone and I was told to reapply with someone that had good credit as guarantor at no cost. This person, who has a 800+ and has a good income, applied with me and still got denied. Then after being ignored again, we called from another number and were told to reapply again at no cost, but this time with the guarantor as the lease holder. We did that and got denied again. When I asked about the refund they said they used the money for the reapplications. These people had us running around, were super unprofessional, and gave a million excuses instead of being straight forward. They also said the 3rd party company that runs the background/credit checks decides whether we get approved or not, and that is total bs. This is not my first time renting and I have NEVER been treated like this. This isn't how business should be conducted. Oh and they JUST started with a new management company which speaks volumes of how living there will be. Take your business somewhere else. Read More

I am living in preserve from a year now, place is good, well maintained. Staff is proactive, cooperative, listens to all the requests and act on it. We are renewing for another year.