6/6/25
Verified Renter
Over all the community and staff have been stellar! I love my home and the neighborhood. They are typically very communicative and helpful. Maintenance is prompt but not always professional and you definitely get the “ land lose special” when it come to actually repairing things. I had a towel rack that was falling off. It was simply caulked around, not tightened or even liquid nailed into place. It ended up ripping a hole in the wall later on when I bumped into it drying my hair. My ice maker... is still making contaminated ice with no explanation, but I am giving them time to address it. They did respond to that maintenance request within a day, but gave no explanation to why my ice was electric blue, yellow and brown and did not immediately schedule a follow up. Over all my only frustration is the inconsistency of the quality or work the maintenance team does and their communication about things.
Review from Apartments.com
Property Manager at Avana Cumberland responded to this review
Hello,
Thank you for your review. We will continue to connect offline in regards to your concerns. Although we are thankful for our 4 star review. We strive to enhance our residents experience any way we can. If you have any questions or... suggestions, please do not hesitate to contact our office.
Kind regards,
Avana Cumberland Management