The Legacy at Druid Hills

Management are histrionic neurotics when it comes to your obligations to them but need handholding when it comes to fulfilling their obligations to you.

My lease was incorrect from the start and needed multiple written corrections for a wrong address.

They tow excessively. They will attempt to tow street legal vehicles that cannot be registered (moped) for not being registered. They will tow your car without warning the second the registration sticker is out-of-date and it will cost you $200... .

Getting signed up for pest control takes multiple in-person visits to the office to even get on the list and they will remove you from it on a whim.

You will likely need to go in-person to the office for anything; they do not reliably answer the phone.

Management does not care about package theft or harassment by other residents.

The complex does not have enough trash compactor capacity for the number of residents so it does get gross.

The on-site laundry is overpriced at $5.50 or more per load. As of right now, it's $2.75 for a light wash in cold water or one medium dry cycle. Multiple machines in the laundry room closest to me didn't work. The app to use the machines was buggy and unreliable. It would often charge you for a broken machine or even one that never ran but you could only submit one request for a refund at a time.

Amenities they tell you they have may not actually be available. Despite them advertising two pools, when I moved in neither had been open for YEARS. They did manage to re-open one of them during my stay so take that as you will.

The pros of this place are that it is in a good location. There is lots of green space, especially if you end up in a building around the edge of the property. Read More

I went in for a tour was not greeted. Everyone looked mad that they were at work. Attitude everywhere. When it was my turn no one introduced themselves or was warm. Agrivated that I was there. I left energy was terrible customer service terrible. Residents coming in complaining about everything under the sun. No thanks!!

I have never written a review for anything in my life, but after peak frustration, I'm here to share my experience.

I've lived here for 2.5 years now, and the problems started at move-in. My unit was not ready for move-in - the kitchen backsplash was falling apart, the light fixtures were falling apart, and there was a deeply ingrained smell of marijuana that would not air out, even after two days of leaving windows up and airing out the apartment. Even after complaining, the leasing office and... property manager resisted. When I finally mentioned that my job has a strict no-drug policy, and I can't go into work smelling like marijuana, they finally moved me into another unit.

Unfortunately, the problems have not ended since. The new unit had some power outlets that would die, even with electricians working on it at move-in. The towel rod and medicine cabinets in the bathrooms were disgusting and even after creating work orders and calling the office many times, they are still not fixed completely!! The water temperature in the shower fluctuates wildly, even without me touching any of the knobs. I reported on this issue many times, but they still can't fix it.

The shower was not working at all for about a month, and I kept calling and complaining before it was finally fixed. Part of the delay was that some members of maintenance staff couldn't access a key to my apartment and they disabled all phone lines after hours so I couldn't report or contact anyone in the office at all!

The roaches are a constant. I had rats outside my building. My last straw was asthma related exacerbations due secondhand smoke exposure from a neighbor smoking indoors. Even after pleading with the property manager that I can't breathe freely in my unit, they will not let me vacate without a penalty. I am so desperate to leave that I'm vacating early, even with only three months left on my lease.

As I said, the new staff does seem slightly better, however, the buildings are so old and GoldOller being an investment firm, stay away from this place. With rents stabilizing now (better than 2 years ago), this place isn't worth it. Corporate office just doesn't seem willing to truly invest more money to improve this place. There's just 2 resident relations employees servicing a very large complex with very old buildings. They just can't keep up, even if the local employees have good intentions. They also seem unwilling to pay for more/better maintenance staff.
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I moved in October 2023, first off the apartment I looked at, and was told that was the one I would be getting ended up not happening. When I came to give my deposit, I was told they switched apartments for an unknown reason and had to put me in another one. The new one was cool but once I moved all my belongings in I soon realized there was a roach problem. After making constant work orders, no one came, I was spending money to help the problem, but no luck. Long story short I moved out, the... location was good but the headache was worse.....don't waste your time folks. Read More

I moved in my apartment June of 2022. Because the pathway to the one bedroom model was blocked, I was only shown the two bedroom model. I was never told that my apartment would not look like either model. Upon moving in, I was shocked at the shack I was given. My first battle was with fleas. I do not own a dog nor did I own one while living here. When I asked about the apartment bombing my place they said they don’t do that. I slept in my car for the majority of my first 2/3 months here. In... addition, my sink was not draining properly when I moved in. I had to wait about 3 weeks before anyone came to fix it. Then I was told to make sure I don’t let nails go down the drain. Hmm. My towel rack in the bathroom could barely hold up a fly. I complain but no one ever came. Towards the end of my time I discovered mold growing in my pantry in April of 2023. I made the property aware and it still was not taken care of by the time I moved out in august of 2023. Overall I would suggest not moving here unless you want a headache. This is not the only Goldollier community in GA that has problems like this. I hope they become fully staffed in the future and they are able to fix the problems now. Read More