1377 Brookhaven Apartments

Property Manager at 1377 Brookhaven Apartments responded to this review

Thank you for taking the time to share your concerns so candidly. As a resident of three years, your feedback carries weight, and I want you to know that we do not take your frustrations lightly.

First, I want to acknowledge that your recent… experience has not reflected the level of service or community experience you have come to expect from living here, and for that, I sincerely apologize.
The elevator disruptions, lighting concerns in common areas, and the frustration surrounding communication during the exterior improvement project are all valid concerns. Large-scale projects such as painting and power washing can unfortunately bring unexpected delays, but that does not lessen the inconvenience experienced by residents, particularly when timelines shift or communication does not feel clear or consistent. I completely understand how frustrating it must have been to have your patio furniture displaced far longer than originally anticipated.

I also hear your concerns regarding office accessibility and communication. While there are occasions when team members may need to step away for operational matters, resident accessibility remains a priority, and your feedback regarding availability and communication has been heard.
That said, I also want to reassure you that the work currently taking place throughout the community is part of a broader effort to improve the overall resident experience and preserve the quality of the property long-term. Some of the very concerns you mentioned, including infrastructure improvements and aesthetic repairs, are actively being addressed, even if the path there has at times felt disruptive.
Resident satisfaction matters deeply to us, and I would welcome the opportunity to speak with you directly to better understand your concerns and discuss how we can work toward restoring your confidence in the community.

We value long-term residents such as yourself and would genuinely like the opportunity to improve your experience.

Please feel free to reach out directly or stop by the office so we can connect. Anyone on the team would appreciate the opportunity to speak with you. Read More

Property Manager at 1377 Brookhaven Apartments responded to this review

Thank you for your feedback. We are disappointed to hear that your experience during your first few months in the community did not meet expectations. Our team takes maintenance concerns and resident satisfaction very seriously, and we work hard to… ensure that all service requests and building matters are addressed in a timely and professional manner.
While we understand that large communities can occasionally experience service delays or unforeseen maintenance challenges, it is never our intention for concerns to go unresolved. Since this time, our team has continued to make improvements in both communication and response procedures to better serve our residents and maintain the standards expected within our community.
We understand that you had a recent move out, if you would like to further discuss please reach out to the leasing office, we are sorry that you left and would have wanted to turn your experience around. Resident feedback is important to us, and we remain committed to providing a well-maintained and professionally managed living environment. Read More

Property Manager at 1377 Brookhaven Apartments responded to this review

Thank you for your feedback and for sharing your experience with us. We’re glad to hear that you’ve enjoyed the apartment home itself, the location, and the amenities our community offers.
We also appreciate your honest feedback regarding trash… management. Maintaining a clean and well-kept community is important to us, and we recognize there is room for improvement in this area. Our team is actively evaluating ways to improve consistency and overall service so that the community experience better reflects the standard our residents deserve.
Thank you again for taking the time to share your thoughts. Feedback like yours helps us continue to improve. Read More

Property Manager at 1377 Brookhaven Apartments responded to this review

Thank you so much for sharing your experience. We’re thrilled to hear that you have enjoyed living at 1377 and that our office and maintenance teams have made a positive impression. Creating a clean, welcoming, and comfortable community experience is… something we work hard to maintain, so it’s wonderful to know that has been reflected in your time here.
We truly appreciate your kind words and thank you for choosing to call 1377 home. Read More

Property Manager at 1377 Brookhaven Apartments responded to this review

Thank you so much for sharing your experience. We’re thrilled to hear that you have enjoyed living at 1377 and that our office and maintenance teams have made a positive impression. Creating a clean, welcoming, and comfortable community experience is… something we work hard to maintain, so it’s wonderful to know that has been reflected in your time here.
We truly appreciate your kind words and thank you for choosing to call 1377 home. Read More