Retreat at Southpointe

Management is unapologetic, apathetic, and deeply incompetent. I have been waiting over a month for multiple maintenance requests submitted on December 30. Despite confirmed submission (with screenshots), I am repeatedly told to “resubmit” rather than having the requests entered manually on their end. This pattern feels deliberate and retaliatory.

Rent reminders are timely and relentless, yet there is zero urgency when it comes to habitability issues. Maintenance is effectively non-existent... .

The grounds are consistently unkempt—except when an apartment becomes vacant. Those units are suddenly prioritized and turned over quickly for the next tenant.

Plumbing issues are ongoing and unresolved. My first water bill was $125 due to a faulty toilet that went unrepaired for an entire month. That same issue now exists in the second bathroom and remains unaddressed.

Roaches are also a problem. Management stated—verbatim—that roaches “depend on the previous tenant,” which is an unacceptable response and abdication of responsibility. ($3 monthly pest control fee).

Additionally, residents are charged a $15 monthly amenity fee, yet the amenities are either unusable or nonexistent. The gym is inaccessible despite being issued an access key card. It appears abandoned—dust-covered, partially empty, and seemingly under construction, with no indication it has been functional in years. The pool is similarly filthy and unusable.

It is exhausting to be held strictly to the letter of the lease while management shows no reciprocity or accountability. Prospective tenants should proceed with caution. Read More

Moved in this summer. No hot water. Then the bugs came. The apartment door leaks causing flooding twice before someone could fix, including waiting several days for someone to come and even look at it. Had water 6 feet into my apartment. The AC went out and was down for almost a week during August. They enter my unit without notifying me and I cannot open service requests online. I call, no one calls back. They closed the office at this location. I decided to move out. They are hard to... meet with, and now want an early term fee from me. Complete disaster. Do not move here. Read More

I could not ask for a better place to live. Jennifer is on her game. Not only is she professional but she is very personable and listens and cares. The property is clean and very quiet. Could not ask for a better place to live and raise your family.

Quiet and clean! No people or cars hanging out in parking lot. Jennifer in the office is a gem! Best management since I have been here! Great place to call home.

I have lived hear about a year and to say I have enjoyed it is a understatement. First of all Jennifer the manager is top notch. Aside from being professional she is caring and hands on. Always available to help no matter the time of day. The complex is clean, well kept, quiet and the other residences along with Jennifer have made me feel at home!