Retreat at Towne Crossing

The property maintenance has significantly deteriorated during my two-year residency here. My concern is the consistent lack of professionalism and responsiveness from certain staff members. The general demeanor and apparent lack of concern of basic acknowledgment when encountering resident contribute to an unwelcoming and supportive environment.

I have had several critical maintenance issues that have been repeatedly reported without resolution causing considerable inconvenience. For three... weeks I have initiated service request after service concerning continuously running toilet and lack of hot water in my shower. I have to shower in lukewarm warm, and it's very quick. Despite my attempt of submitting service request and 3 or more weeks later and nothing has been resolved.

Maintenance did come out and brought a replace fill valve that too big for the toilet. Now the toilet is running water faster than a speeding car. I have to turn the water on and off every time I need to use the bathroom, and this is so inconvenience. My toilet top has to sit on the floor now. The assistance manager shows no concerns. Because I have friends that are Managers at other Big Apartments, I have to asked one of their maintenance supervisors to come look at why I am unable to get hot water to my shower, since Retreat maintenance is not knowledgeable to fit the problem. It's to cold to continue to bathe in cold water.
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Teresa is incredible, but the rest of the staff are not enjoyable or prompt with anything they do. My apartment has had black mold and they refuse to do anything but paint over it. My furniture and clothing are ruined with the smell of cigarettes. The fitness center hasn't been opened since I've moved here. My mailbox wasn't available for the first two months of me living here. I don't think I could ever sign a lease here again. Find elsewhere. This is not worth the money or even close.

Thank you so much for everything you have done for me in 24 hours! Ms. T was amazing soon as we met, we had great conversation, she was wonderful during the tour, I loved her energy and she made me feel welcome without judgement. If you stop by the property please ask for Ms.Teresa to help you because she is funny, cool, understanding, has a great personality and do not judge your situation! This property has rated a 100 in my book just by having her !!! Thank you so much for all you have done... in a matter of a few hours,You have been a Blessing Read More

As a 20 year resident I highly recommend this property. Ebony is the best property manager we have ever had and does her best to instill a sense of community in the residents. Terry is extremely timely and efficient in keeping everything up and running.

It's quite nice place to live. The apartments are located in a very nice and fairly safe city