4/4/26
Terrible Experience Since Management Change
I have been living in this property for about three and a half years. The property recently changed its name from Cortland Watermark to Harbor & Pine. Under the Cortland Watermark management team, the services were exceptional. Unfortunately, the new management team does not seem to care about residents’ concerns.
If I could, I would give them zero stars. It has been one and a half months since my dishwasher stopped working—water remains trapped inside and it needs repair. My wife and I have... visited the office about ten times, called three times, and even spoke directly with the property manager once, yet no action has been taken. I even mentioned that my wife is pregnant and that we rely on this appliance since we are both working full time.
I cannot recommend this property. If you are looking for a community with responsive and caring management, I suggest considering other options.
Review from Apartments.com
Property Manager at Harbor & Pine responded to this review
We're genuinely sorry to hear about your frustrations and difficulties, especially since our goal is to make Harbor & Pine a comfortable place for each of our residents. We understand how important appliances are, particularly when it comes to the... well-being of your family and we're sorry that this circumstance has tarnished your experience with us. Rest assured that we take your feedback very seriously, and we’ll be addressing your concerns as quickly as possible. Your patience is greatly appreciated during this time and we hope to regain your trust soon.
