Retreat at Kedron Village

The office staff is always so helpful!!! And Maintenance is very quick to fix things. I have been living here for about two years now, and never have any issues. They are constantly doing projects around the community to keep it updated and clean. They just pressure washed all of our balconies and breezeways and it looks so good! This is a great place to call home.

I've had the opportunity to visit Kedron Retreat several times while helping my aunt explore apartment options, and I've been consistently impressed with the staff. Every visit, the management and leasing teams have been extremely welcoming, friendly, and incredibly helpful. They've taken the time to answer my questions, explain the different floor plans, amenities, and available options, and never made me feel rushed or pressured. It's clear they genuinely care about helping people find the... right fit. My aunt has been out of town throughout this process, so we haven't had the chance to tour the apartments together yet. However, based on every interaction we've had with the staff, we'll definitely be scheduling a tour when she's back. Their kindness, professionalism, and willingness to help have made a lasting impression, and I wouldn't hesitate to recommend Kedron Retreat to anyone looking for a new place to call home. Read More

My experience with Retreat at Kedron Village was extremely frustrating, mainly due to unreliable management team, poor maintenance practices, slow management responses, and serious communication issues.

One of the biggest concerns was unauthorized entry by maintenance staff. After an AC/heat filter swap, I was asked whether I wanted maintenance to come back the next day to check the system. I clearly said no, there was no reason for it. The next morning, maintenance created its own request... while I was at work, entered my apartment without my approval, stayed for about 20 minutes, then closed the request. That is unacceptable and made me feel like resident privacy was not being respected.

Another serious issue involved an electrical fire from my maintenance closet on a Sunday. Smoke was coming from the locked closet and filling the apartment, yet it took roughly two hours before staff responded. In a situation where there may be an electrical fire behind a locked door, there should be urgency, not delay. If residents do not have access to locked utility closets, staff should be readily available to respond immediately in emergencies.

On top of that, basic amenities were not consistently maintained. The power washing station was broken for about four straight months and had recurring issues multiple times. The only reason for this was slow procurement by management staff and poor preparation for upcoming temperatures in the teens in February. These ongoing problems reflect a lack of urgency, preparation, and follow-through from management.

Overall, my experience was terrible. Management was slow to respond when help was actually needed, while maintenance access and communication were handled poorly. I would strongly caution current and future residents to document every maintenance issue, save all communication, and request everything in writing. In my opinion this staff is not here to help you, only collect your money and do the bare minimum they're required to. Read More

My wife and I are loving it here. It’s not to far from the airport or any retail stores. The neighborhood is also surprisingly quiet for being in a city. They also have Amazon lockers that make sure your mail isn't stolen, this MASSIVE. My last apartment I had my mail tossed around a mail room or stolen.

Maintenance requests with the retreat at Kedron have a month plus lead before being corrected. In my 5 months here I have put in maintenance requests for all three complex’s grills not lighting, community car wash hose leaking to the point it was unusable, and my units air conditioning. June 21st I put in a request for my unit being unable to cool. About a week later they replaced the thermostat and recharged freon on the heat pump. That fixed the cooling issue but, now my unit squeals... constantly like a loud high pitch dog whistle keeping me up at night. This has gone on since July 4th and is still present. Complex maintenance has attempted to fix this 4 times with no success. I recommended to the community manager to hire an HVAC company to fix this and she did not entertain the idea. I asked to speak to a supervisor as I cannot take the sleep deprivations any longer and since there has been no further efforts to fix problem. The phone number of a supervisor provided goes straight to voicemail. Meanwhile my home still has a loud high pitch whistle that keeps me up all night with no signs of being fixed anytime soon. Read More