The Reserve at Ridgewood

Move in was excellent and the staff was helpful and took their time with helping me with everything. Apartment was nice and big and spacious and I love the layout. The washer and dryer was an added plus and I loved the fact that they put firewood in the fireplace for us to use. You can’t go buy every bad review you definitely have to try it out for yourself. I love it

The apartment is spacious and most are recently renovated, but management is horrendous. We have had a leaky fridge for almost a year and it has not been fixed despite multiple inquiries. The stairs leading up to our apartment broke when we were moving in, injuring me and management did nothing to make it right and it took months for them to come fix the problem. There is constant trouble with mold and rot around the apartment and the overall property. Additionally, the other residents do not… pick up after themselves or their pets, leaving all grass areas and the dog parks disgusting. If I could leave zero stars I would. Save yourself the trouble and look elsewhere. Read More

Me and my husband are on the search for a new apartment. Reserve at Ridgewood is on my top 3. The dog park was one of my favorite amenities and the staff at the office seemed to get along great. The lady who did the tour was friendly, knowledgeable and sweet. This might be the one for us!

I truly cannot stress enough how much you should NOT sign here. The location is fantastic and the apartments are spacious, but it's not worth it. Where do I start? It took maintenance 7 MONTHS to fix the timer on our dryer, which I only figured out didn't work when I left the apartment, drove to Athens and came back HOURS later to the dryer still on. It was a huge fire hazard and literally could have burned our building down that day. I put in maintenance request after maintenance request, and… they kept saying they'd order the part or had to have a specialist come put it in (????). Seven months. On MANY occasions the trash compactor was broken and the entire front gate entrance area was overrun with trash. It smelled and was a huge eyesore. It would sometimes take days for them to just get a second dumpster out, and it would take weeks to get the compactor fixed. There were a few noisy people, but not many. Expect smells from multiple types of smoke. People don't pick up after their pets and leave cigarette butts all in the grass.
Now for the best part: we actually wanted to sign a new lease -- but for a different unit. 60 days before our lease was up, I went to the leasing office and was promised a certain unit. I heard nothing for months, only to discover two days before the day I was told was our move-in date that they rented it out to someone else and we would have to wait another month to get another like it. They dropped the month-to-month charges but did not price match the unit. My whole house was in boxes; I had transferred my utilities and lined up movers. This runaround continued for another month, almost a month and a half until we decided we just needed to leave. The majority of the leasing office is okay to deal with, but my very first interaction with the manager included me waiting outside of her office while I listened to her yell so loudly at someone on the phone about their proof of renter's insurance that the leasing office was echoing. I figured then that this wasn't going to be an overly pleasant experience. Sad to say I was right. Absolutely abysmal communication skills all around. I'm glad to be out. Read More