8/6/26
Average
I asked to have my lock changed specifically when I was home due to my cat always trying to get outside and also for my own sense of security I do not want anyone in my apartment when I am not there. They went into my apartment without my permission and the manager claims she was just doing what I asked and that they did not technically enter my apartment. They left the key to my apartment outside on the floor for anyone to grab and just walk into my apartment. Leaving the key outside didn’t... really matter anyways because the door was left unlocked.
Place is average but if you rent here hopefully you don't need help from Crystal because she clearly does not care about other people.
Someone so petty and who clearly does not care about people should not be managing tenants.
I've had packages stolen from the lobby and nothing was done about it! Multiple posts online have been made about random people creeping around the apartments and looking in windows. (Thankfully they care about your safety and will leave your door unlocked). Cars have been hit and there’s no cameras so nothing can be done about it.
Review from Apartments.com
Property Manager at Ravine Woods Apartments responded to this review
Kira, Thank you for sharing your feedback. We sincerely apologize for the frustration and concern this situation caused. The lock change was completed as the result of a miscommunication regarding the timing of your maintenance request. We understand... that you had hoped to be present, and we recognize why that was important to you, especially with concerns for your cat and your peace of mind. We regret that we did not meet your expectations in this instance.
Our intention was to ensure you had access to your home by leaving the new key available after the lock change was completed. We understand your concerns regarding how this was handled, and we appreciate you bringing them to our attention so we can review our procedures and improve communication moving forward.
We also understand your concerns regarding package thefts and neighborhood safety. While we cannot control the actions of others, we work closely with local law enforcement when concerns arise and encourage residents to report suspicious activity. We continue to evaluate additional ways to enhance the community experience whenever possible.
We value all resident feedback and would appreciate the opportunity to speak with you directly about your concerns. Please contact our office at (815) 513-6601 or email Hello@RavineWoods.com so we can discuss your experience further and work toward a resolution.
