6/12/25
Please do your research
This complex has done nothing but spiral downward since management changed. I’ve lived here 6yrs now, 2 most recent years under new management, constant plumbing issues and lack of response to maintenance requests is the new normal. I had to turn to the village of palatine when a complaint went unresolved for nearly 18months! Even worse, when they do respond to concerns, their go to is the bandaid approach, the root of the issue is never addressed or corrected. I understand and respect that they... are a business, but I would imagine their profit margin would naturally increase if issues were addressed and resolved initially. Their main concern is making everything look great on the surface in an effort to attract new residents, yet they show zero regard or empathy for the hundreds of people that currently call this complex home.
Review from Apartments.com
Property Manager at Albion on Lake Cook responded to this review
We’re sorry to hear that you feel this way that your experience hasn't met your expectations. Our team is actively working to address your recent maintenance concerns, including the ceiling leak, and repairs are currently scheduled. We understand how... frustrating unresolved issues can be and are committed to finding long-term solutions whenever possible. If there’s anything further you'd like to discuss, we’d be more than happy to connect with you directly at alcpropmgr@villagegreen.com or 847-358-8888. Sincerely, the Albion on Lake Cook Management Team