Arden of Warrenville

Property Manager at Arden of Warrenville responded to this review

Thank you for sharing your feedback, and we sincerely apologize that your move-in experience did not meet your expectations. We strive to ensure a smooth transition for all of our residents, and we regret that we fell short in your case.
Typically,… our move-ins are scheduled Monday through Saturday during regular office hours when our full team is available to assist. While we do our best to accommodate move-ins on Sundays, please note that our office staff is not available that day. However, our concierge team is on hand from 10 a.m. to 2 p.m. to assist with any onsite resident needs. While our team is not available 24/7, we do our best to have someone onsite every day, with an on-call team member available for emergencies.
We understand that noise levels can be an issue, and we take all complaints seriously. We make every effort to remind neighbors of quiet hours and apartment living etiquette. Often, a simple courtesy call can resolve situations where neighbors are unaware of the noise they are causing.
Regarding the water smell, we apologize for any inconvenience this has caused. If you’d like, we can arrange for a maintenance technician to come out and investigate the sulfur smell. We have found various solutions that have helped mitigate this issue in the past, and our community-wide water softener is also in place to assist.
Please feel free to reach out to us directly so we can arrange a convenient time to address your concerns. We’re here to help and want to ensure you have a comfortable living experience moving forward. Read More