Keeneland Crest Apartments

3 year resident:
Pros - Nice, quiet neighborhood; maintenance crew is prenominal; grounds are clean and nicely kept; good interior and exterior lighting; cleaning crew comes in on a regular basis to keep the building interiors clean

Cons - Office staff turns over on a regular basis - there's only 1 person here that was here when I moved in (she does a great job); Difficult to reach office staff, emails and voicemails are usually not returned; lack of security; garages are unfinished (dozens of… rusty exposed nail points on the inside), but very expensive to rent; swimming pool is still not open (it is June 25th). Read More

I would strongly advise anyone considering living here to think twice.

From the moment I moved in, my apartment had a constant cigarette smoke smell even though I’ve never smoked. It was bad enough that guests regularly commented on it, and it ended up making my clothes, furniture, and personal belongings smell like smoke as well. It was honestly embarrassing to have people over.

I reported this issue multiple times and tried everything on my end to fix it (air purifiers, ventilation, etc.),… but nothing worked. Management’s “solution” was to offer me a transfer to another unit which also smelled like smoke and was in worse condition. No real effort was made to actually fix the problem in my unit.

After pushing for help, they eventually said they would send professional cleaners and asked for my availability. I provided multiple dates… and then nothing ever happened. No follow-up, no communication, just completely ignored.

On top of that, I went an entire month without a working fridge. After attempts to repair it was made, maintenance offered to replace it with a fridge from an unoccupied unit, and then came back hours later saying he’s actually not allowed to do that. Promised me I’d have a new one by end of week, but that didn’t happen at all. During that time, I lost groceries I had already paid for and had no way to properly store food. I was forced to either eat out constantly, which gets expensive very quickly, or rely on canned and non-perishable food just to get by. That’s not a reasonable way to live, especially when you’re paying full rent. There was no urgency shown to fix this or make things right. But when it comes to rent, suddenly they are extremely strict.

Any responses to emails or phone calls takes reaching out about it many times, trying to reach corporate, and do whatever else until someone finally responds just to basically tell you nicely they aren’t going to do anything about it.

At this point, I’ve decided not to renew my lease and will be leaving as soon as possible. This has easily been one of the most frustrating rental experiences I’ve had.

If you’re expecting responsive management or a clean, comfortable living environment, you may want to look elsewhere. Read More

I love our community! I love the pool, the dogs. It’s a safe neighborhood and offers a lot. Maintenance is quick and the staff is helpful. Enjoy!

The ladies in the front office are always nice and so are the maintenance people! The gym is a decent size for an apartment gym and I like my unit