River Crossing Apartments

Lease renewal The process was quick and straightforward. I was promised a free carpet cleaning for renewing early that I am still waiting for

. The Security door was fixed quickly and efficiently

Excellent Service Maintenace completed my service same day I submitted my service request, and the work was done efficiently.

Great staff and location. The view to the lake is amazing. The biggest gym I have ever seen in an apartment complex, two floors and a racquetball court in the gym. Basketball and tennis court. The pool is amazing and constantly the staff is doing activities for the residents. Townhomes can seem a little price, but they include a garage, and the size is amazing. Cant complain, calm area, close to all the places I need to go.

It's true when they say people write reviews when they have a bad experience. I'm going to make it a habit to write reviews for places that give or don't give great experiences. I moved her about 3 months ago: my roommates and I have had many maintenance problems.

1. Our electric bill for a 3 bedroom/2 bath apartment, 1300 square ft has been costing us $250 plus a month. We have never ran our air during the months of September, October, and into November. We are conscious of the appliances.... Throughout the day, all 3 of us are usually working or at school. However, the office and maintenance have told us that these bills seem normal according to our living arrangement. I've lived in a 3 bedroom apartment before, all running on electric, but have never had a bill that high.

2. Termites: My roommate and I both discover termite exit holes within our walls. Office was informed. They sent a pest control specialist from Gold Seal to look at our wall. The guy that comes says it is termites, but needs to verify with a Gold Seal Termite specialist. He said he would inform the office; which he did. The Gold seal guy did not come until two/three days later. The Gold Seal guy came to our apartment later in the evening, confirming termites. He informed US that the entire building and our apartment needed to be treated. He would let the office know about the estimated costs. After a few days, I still didn't hear anything back from the office. Called the office about my water heater problem and also asked about termites. The office had no idea what the termite inspector had found because he never followed through with them. The office didn't take it upon themselves to follow through with us or Gold Seal. Still waiting to hear what will be done with this problem.

3. Flood: All within the same time frame, roommates toilet valve broke and flood the apartment. Maintenance guy did come to fix the valve and had someone dry up our carpets that day. However, we had to keep fans running for 36 hours; which jacked up our energy bill even more.



My advice, if you look into living here, make sure you ask the appropriate questions and looking into the place thoroughly. We made a mistake not doing this. Read More