The Lodge at Trails Edge

Catalytic converters ripped off of my car right outside my apartment. Multiple other cars stripped as well. Dingy stinky water at one point. Contacted the office about both incidents multiple times with no response. No response to anything. But rising service charges for no service being done. Suspicious activity outside every night and no security. Do not live here if you value your health or safety.

When signing our lease it was never made clear that six months into our stay there would be a mandatory internet provider switch. That was one of the many hidden charges in our lease that was never brought to light. (we pay a mysterious $15 'activation fee' charge every month as one example). When it came time to switch we we're charged $180 dollars for the cancellation fee, the complexes way of reimbursing us is to deduct the new internet providers cost from our bill, monthly, until balanced.… Which is absolutely ridiculous considering we have to pay $180 upfront for something we never wanted or were even told about originally! It's absolutely insane, the complete lack of care for residents here is astounding. Truly this place only cares to turn a profit now and the person who signs your lease probably wont be here after a couple months.

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Management is by far the worst I have ever dealt with. During covid all amenities were closed (of course) except to the owners who allowed their tennis pro to have massive classes in our facilities. That was just one of the many examples of the care for residents.

It used to be great when we first moved in a few years ago, but it's gone downhill the past year or two. No one answers the phone, so you have to go over to the office to ask questions, if you can get there before they close. Even then, they'll just take your name and number, say they'll "look into it", never do and never call you back. We went over 5 different times for the same problem and it was still never resolved. There is now, also a revolving door of staff. They charge things that… shouldn't be on the bill. They're renovating the place, which I thought would be great. But no, it's just been an excuse to come into our apartment 1-5 times a month. We have an elderly dog and hes going to have a heart attack with all this chaos and stress they've put us through. Not worth it! This will definitely be our last year here. Read More