1/7/26
Verified Renter
The move-in process did not start off smoothly due to a lack of clear guidance and communication. I asked multiple times where to park for move-in but was given verbal explanations instead of being shown exactly where to go. Once I arrived at the dock, no one was there to assist me, and there was no clear signage directing me to the lobby. I assumed taking the elevator would lead me there. When I called for help, the interaction felt aggressive rather than supportive, which added to the... confusion. I was excited but also anxious about moving in, and this experience changed that feeling initially. That said, now that I am fully moved in, things have improved. The concierge and staff have been very helpful and kind. With better communication and clearer signage, the move-in experience could be much smoother.
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