Watermark Kendall West

I’ve lived in three different apartment buildings in this area, but this is the first time I’ve ever been charged nearly $100 for “trash removal” at move-out.

We made sure to remove all large trash items before leaving, so I reached out to ask about the charge. The response I received was:
“They did not give the apartment to you in that condition.”

I have lived in this building for 11 months and am counting down the days to move out. The elevators are always breaking leaving 1 elevate for 23 floors. The maintenance staff are often yelling at each other or the front desk staff in the lobby. The leasing company is unprofessional and rude. They rent out the outdoor space where loud parties occur well into the night with music so loud you can’t watch tv in your own apt with the windows closed. The outdoor area either smells like dog pee or is... so loud and smokey from construction. I love dogs but they allow aggressive dogs to live in the building with dog fights often happening in the halls and lobbies. And because no one stays in the building very long there is no sense of community. No one is friendly. Read More

At first this seemed like a great place to live, reasonably priced for a renovated unit in a decent location close to boston - there’s loud construction in the area, including right under our unit, but we knew about that when we moved in. that said, it was much louder and more disruptive than we anticipated despite being on a high floor.

What we did not know, however, was how cheaply everything was renovated (door handles fell off, blinds, etc), that they would try to jack up the price by 15%... for a standard twelve month lease when our lease came up for renewal (despite market rates trending flat-down over the same time), how thin the walls are (we had to complain multiple times about our neighbors being loud well past 11pm), that the terrace grills which were a big selling point are frequently broken, that it smells like urine outside of the building due to the amount of animals that live in the building (we frequently heard dogs barking from in our unit), that garage parking would increase by 25% in the 20 months we lived there, and worst of all that the elevators are very old and frequently break - this resulted in often having to wait 5-10+ minutes for the elevator (to which mgmt responded to our complaint suggesting using the stairs despite living on the 19th floor). for moving, you can reserve the freight elevator for exclusive use, but classically one elevator was broken and so we were not able to use the freight elevator as reserved because management claimed they had to have two elevators working (yet this was not frequently the case when we lived there and one elevator was broken). as a result, it took twice the amount of time to move out than needed, significantly increasing our cost of moving. management offered no help, compensation, or even sympathy despite the issue being due to their own building mismanagement.

At least the front desk attendants were nice, but still avoid this building at all costs! Three other units on our floor moved out the same month as us - clearly people are leaving for a reason! Read More

It's frustrating that a 23-floor building has only 2 (sometimes just 1) working elevators, causing significant delays during peak hours. The outdoor area is unsanitary due to dog urine, and the elevator and common areas are consistently dirty. Additionally, pet ownership restrictions seem unreasonable for Cambridge buildings, and the lack of action on vandalism from over a year ago is concerning. The sky deck lacks amenities and maintenance, while management appears more focused on trivial... matters like shoes outside doors rather than addressing critical issues. Furthermore, the absence of a master key during weekends and emergencies raises serious concerns about resident safety, highlighting a lack of proactive management. Read More

Building and surroundings are amazing!
However, sometimes neighbours are not respectful at all regarding housing rules, which makes hard to sleep or not nice to see boxes and stuff outside Doors, but nothing the staff can control rather than asking for it. I have been living here for 3.5 years and I don't regret about it at all.