7/28/26
Don’t move Here management is the worst!!
My experience with Hancock Village has been very disappointing. My unit has an ongoing mold issue, and despite vacant units being available, my request for a transfer has not been addressed. I have reached out to management by email and voicemail and have not received a response in over three weeks.
The constant noise and cars speeding through the parking lot are also major concerns and impact the quality of living here. Residents deserve safe living conditions, timely communication, and... management that takes concerns seriously.
Review from Apartments.com
2 People Found This Helpful
Property Manager at Hancock Village responded to this review
We’re sorry about the experiences you’ve had. Regarding your request for a transfer, we’ve addressed this issue with you and provided the reason for our denial. We also tried to quickly address the maintenance issue in your apartment. You told us... that you wanted to be at home when the work is done. However, whenever we scheduled a time that worked for you, you were not at home when we arrived. We did offer you a guest suite to stay in while the work was being completed. As of this writing, all of the work has been done. As far as cars driving too quickly through the community, we are reminding residents to slow down in our August resident e-newsletter and also asking residents to remind any delivery drivers to slow down. Thank you for your concern. We, too, believe that the safety of our residents is our highest priority.
