University Gardens Serene Gardens

I've never left a negative review on any item or service purchased before. However for this apartment complex, I'll make an exception. This is one of the worst place you'll ever live at. I came in with a positive attitude. The only good thing here is the maintenance service which I will admit was average. Forget about your security deposit once you move in. The buildings are poorly maintained. Pests everywhere. Mice will send you packing (not just me but my coworkers who all loved in the same… complex). The staff in the office will not try to help you if you're having any issues that have to do with money, even though the Problem was caused by then. I've lost over a thousand dollars over the course of my time there. Don't get catfished by the free utilities deal they offer. I would have been better off living somewhere else. You'll see what I'm saying once you're ready to move out. I didn't yield the warnings reviews when I was apartment hunting. Just do yourself some food and save yourself later regrets and fraustration. There was always an issue. Something was always wrong. I'm just so glad to be out. Read More

Rude and unpleasant staff all around. Lack a great amount of customer service skills. Have taken longer than 48 hours to complete emergency requests or just completely ignore. For example, the main door to my apartment building was forcibly opened by someone -causing the lock to break and no longer function; called emergency maintenance to resolve issue. It has been two weeks (at the time of this review) yet no one from the office has replied or resolved this issue.

Residents struggled to… enter the building for more than 24 hours. Some propped the door open with any object they could find. Finally, a kind neighbor, on the second day, gathered his tools and took the lock apart in order to fix it. However, one still has to shift the key a certain way in order to open the door.

Residents shouldn't have to resort to fixing apartment issues themselves.

On another note, when I received my apartment, I noticed bed bugs on my walls and floor boards. There was actually a nest in a crevice of my closet. I quickly called Resident Services to inform them and request a fumigation. The woman on the other end (who later informed me was the property manager) questioned me about my living situation. She asked if I was sure I did not bring in the pests from my previous residence. She advised me to keep my home clean in order to avoid this type of "headache" -insinuating I was at fault. I couldn't believe my ears. I had just purchased new furniture for my new home, so I am more than certain the pests were not my doing.

This community does not care for or respect its residents. PLEASE STAY AWAY! You have been warned. Read More

My apartment is mines. It's quiet, peaceful and security. Never a problem, when something needs fix they attend asap.