1110 Key Federal Hill

We moved from Colorado to Baltimore for a job transfer. As we learn more about the area, we realized how much we lucked out with 1110 Key's location; it is amazing. We had no interest in being directly in the city, but we are close enough that we can walk across the street to the water, the Inner Harbor or the restaurants on Federal Hill. I know I can't compare it to the suburbs, but I am pleasantly surprised with how quiet the community is. The surrounding neighborhood is active with young… families, professionals and empty nesters. Our unit does face the high school, but we only hear the kids for about 30 minutes when they let out around 2:00 (we work from home). The residents are very friendly and the management team is great. Everyone has been extremely accommodating and you can see how much they care about the residents. We haven't had any issues with our unit or the building over the past 6 months. The utilities do seem high, but learning more about Baltimore, I guess it is common for the city. We are ready to buy a home, but our experience has been nice enough that we don't feel pressured to leave...we are happy to stay as long as it takes to find the right home. Read More

I regret to say that my experience with Brookfield Properties Management during the apartment rental process for the 1110 Key Highway # 712 property was nothing short of a nightmare. Here's why:

1. Communication Breakdown: Repeated attempts to get clarification on critical issues were met with silence or inadequate responses. Days became weeks without answers, making us panic as our move-in date loomed.

2. Contradictory Information: The leasing process was fraught with inconsistencies, from… conflicting statements about key provisions to requiring ID verification a second time without any credible explanation.

3. Unexplained Third-Party Involvement: The unexpected involvement of Rhino regarding the security deposit added to our anxiety. Receiving repeated confusing emails after already paying the deposit was both unprofessional, unsettling, and seemed like a scam.

4. Unfair Handling of Security Deposit: Despite the complexities we faced, including your poor communication, your refusal to refund our security deposit is unfair and unreasonable

5. Total Lack of Transparency: Your practices regarding ID verification, security deposits, and key provisions are unclear and inconsistent. We were left feeling deceived and mistreated.

I strongly urge prospective tenants to think twice before dealing with Brookfield Properties Management. The lack of communication, the confusion, and the stress we endured were entirely avoidable. This experience has been a harsh lesson in the importance of transparency and professional integrity, and sadly, Brookfield Properties Management fell woefully short on both fronts. Read More

Until the last few months, I couldn’t say enough great things. Sadly, turnover in staff has impacted us a lot. Many issues with packages; no prop management on-site most days; although cleaning staff does great job hallway carpets are badly stained; hallway walls are a mess; non-resident cars in garage. No way to reach corporate with concerns.

Nice amenities, great workspace w/harbor view on top floor. Excellent management staff.